Lead IT operations for a global $700M company, overseeing 30 IT professionals across four teams focused on infrastructure, service desk, security, and cloud environments.-Achieved $1.5M in annual software savings through software footprint optimization and license management across cloud and on-premises platforms.-Led IT integration for two corporate acquisitions, unifying different systems into Microsoft 365 to ensure seamless continuity, achieving 100% system functionality with no work stoppages following the acquisitions.-Brought all of IT under Jira project and service management platform resulting in 50% improved resource planning, 50% on task completion, and 100% visibility to leadership on all projects across IT.-Planned and engaged directly in installation of Meraki edge devices for all offices resulting in 100% remote management and elimination of downtime for 2024. -Directed and actively contributed to the deployment of Microsoft Endpoint Manager and JAMF, achieving 98% patch compliance across all endpoint devices and 100% security compliance.-Implemented zero-touch hardware distribution and provided configuration support for remote deployments, enabling efficient onboarding and reducing setup time by 100%.-Developed SLA and performance metrics for helpdesk resulting in 25% decreased time for ticket resolution.-Spearheaded AI-powered automation initiatives for the service desk, directly involved in implementation to reduce helpdesk tickets by 23%-Optimized software footprint, removing redundant applications and reducing licenses, saving $500k per year.-Coach and manage a team of 28 IT professionals resulting in 0% turnover rate and a 20% promotion rate.

Managed IT infrastructure, DevOps, helpdesk, and network operations for a global SaaS enterprise with offices in the US, Canada, Russia, and India.-Led a team of managers and technicians with 0% attrition and 100% individual and team goal achievement.-Managed integration of multiple acquisitions, consolidating M365 environments and achieving 100% continuity in IT service delivery.- Streamlined IT asset management utilizing cost savings and realizing loss recapture of 30%.-Managed the networking arm of the DevOps team using Spotify Model of DevOps management. Increased oversight and productivity by 8 hours a week for management.-Personally executed system integrations and migrations during M&A projects, consolidating Microsoft 365 environments and streamlining cloud infrastructure to completely eliminate technical debt.-Directed SOC 2 certification processes, ensuring documentation and controls were audit-ready to maintain compliance.-Created a remote solution for the entire company to allow employees to work during pandemic restrictions.-Streamlined data migrations and unified network infrastructure to optimize operational efficiency and reduce duplicate costs by $600K annually.-Created and maintained an SLA of 98.5% for IT Helpdesk.-Directed DevOps tool optimization and took a hands-on role in managing VMWare Horizon deployment, securing virtual desktops for global staff and minimizing reliance on physical hardware.-Lead the IT team on the integration of 2 company acquisitions with seamless migration of diverging systems. This allowed for 0% work stoppage for acquired products and staff.

Spearhead overall planning, organization, and execution of all information technology within a multi-million-dollar real estate management company servicing 100 properties and 600+ employees.- Created remote user capabilities and infrastructure with allowing company to adapt to pandemic that were effective for the long future. - Upgraded the old, premise-based PBX to a new VoIP cloud-based phone system that used a computer and mobile application allowing increase in collaboration, reducing missed calls and coomunications 95%.- Reduced helpdesk tickets by 25% after creating a computer and phone equipment training guide for new users.-Implemented a new procurement method utilizing CDW’s imaging services in conjunction with the helpdesk to enable deployment of a new workstation anywhere in the U.S. within 8 days.- Negotiated procurement costs from 8.6% to 4% on all CDW purchases.-Lowered service call volume by 20% after creating uniform systems and warranties that enabled the helpdesk to conduct updates, upgrades, and troubleshooting within SLAs.- Deployed an anti-phishing training campaign that reduced phishing emails’ impact on employees from 53% to 14% and the system breaches from 25% to 0%.- Oversaw all IT implementation for new property acquisitions at RPM, including ISP management, network infrastructure installation, desktop installation and support, and IT infrastructure management resulting in meeting SLAs for all capital acquisitions.

Project manager on integration projects. Technical Engineer overseeing client enterprise installations and upgrades. Consultant to evaluate customer technical infrastructure and tasked with making recommendations for improvements to that infrastructure. Provide presales technical engineering support for Sales department. Create training materials and conduct technical training classes for employees. Manage integrations and partnerships with 3rd party LMS and SIS vendors

Managed critical IT infrastructure and software development projects for the leading utility billing company in Texas. Agile product owner and co scrum master on all software development projects. Conducted and lead all requirements meetings and provided communications and reports to executive staff and customers. Created charters, requirements documentation, risk analysis and schedules for entire IT project service plan. Maintained visibility of all projects to stake holders via a SharePoint dashboard. Support Sales and act as main customer contact for all service related software development initiatives.