John Madison

John Madison Email and Phone Number

HR Leader || Business Operations || Organizational Effectiveness || ESR Patriot ||Looking for my next opportunity @ CenturyLink
monroe, louisiana, united states
John Madison's Location
Boise Metropolitan Area, United States
John Madison's Contact Details

John Madison personal email

n/a

John Madison phone numbers

About John Madison

A senior HR and business professional with expertise in perfecting the employee experience, employee engagement, employee retention, performance management and labor relations. A proven record for exceeding HR support expectations and sales and service objectives, for diverse business groups in multiple fortune 500 companies. (10 + years of strategic HR experience and 10 + years of management experience including P&L)• Led the cross functional team (HR/Legal, Compliance, IT and Training and Development) responsible for the development and implementation of Qwest Communications new manager onboarding program Transition to Leadership .• Acted as first point of contact for employees for performance management and employee relations issues ( via call or in person) for Centurylink's Small Business, Retention and Sales and Care organizations.• Developed and facilitated training modules to refocus employees after major business unit reorganizations. Resiliency and Leading Through Change, Adaptability. (Qwest regionalization and Centurylink merger).• Acted as employee retention SME ( subject matter expert) for Qwest Communications Consumer HR team. ( Gallup Employee Engagement)• Conducted annual Sexual Harassment and Diversity training (Professionalism in the Workplace) for front line managers throughout Qwest and Centurylink's Consumer and Small Business work groups.• Resolved over 80 Step 2 grievances with CWA (locals 7603, 7621 and 7704) without need for arbitration.• Developed and implemented employee onboarding programs to improve new employee orientation to company culture and policies and reduce employee attrition. • Conducted detailed analyses of employee data, assessing and identifying training and skills deficiencies. (Monthly HR Dashboard report)I am a seasoned business leader ( technology, sales, customer service and marketing) who has been in the role of both the business client and the HR professional and I understand both perspectives.

John Madison's Current Company Details
CenturyLink

Centurylink

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HR Leader || Business Operations || Organizational Effectiveness || ESR Patriot ||Looking for my next opportunity
monroe, louisiana, united states
Website:
centurylink.com
Employees:
33030
John Madison Work Experience Details
  • Centurylink
    Lead Hr Business Partner
    Centurylink Aug 2001 - Present
    Boise, Idaho Area
    • Facilitated meetings between IBEW union organizers and Centurylink business leaders (Consumer Offline) in Monroe, Louisiana. • Provided employee relations consulting and coaching to managers and employees to resolve poor performance and behavior issues; investigated allegations of employee misconduct and potential violations of company codes of conduct and employment laws.• Took necessary developmental and evaluation measures for assigning salary grades, analyzing and conducting intermittent salary reviews.• Participated in writing and revising policies and procedures for the HR Handbook which is distributed at orientation.• Led large reduction in force (downsizing) projects including coordination of project time line, drafting and delivery of state WARN letters (PA, OH, MT) legal approvals, announcements and onsite delivery of severance agreements. • Provided advice, counsel and resolution to managers on a broad range of employee issues including general HR issues, policy interpretation, work conditions, employee development, performance management and succession planning • Reviewed and tracked approved leaves (FMLA, Short Term Disability and Departmental) for CenturyLink’s Small Business, Retention and Represented Consumer Sales and Care Centers.
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  • Qwest
    Lead Hr And Labor Business Partner (Generalist)
    Qwest Nov 2005 - Dec 2010
    Boise, Idaho Area
    • Partnered with senior business operation leaders to develop quarterly standard operating sales auditing procedures. Site and channel sales revenue exceeding 300 million dollars annually ( Destination Ovation, Circle of Excellence, Presidents Club, Bravo etc...)• Assisted in developing and facilitating management-training programs covering policies and procedures, employee relations and employee retention, career development, employment law, recruiting, recognition, documentation and talent management.• Led and facilitated multiple complex HR business projects involving IT systems and business unit teams to meet company goals and operational objectives.• Conducted exit interviews to ensure proper information was captured, recorded, and was available for analysis.• Resolved over 80 Step 2 grievances with CWA (locals 7603, 7621 and 7704) without need for arbitration.• Conducted workplace inquiries and prepared summary/findings of fact reports and recommendations. The investigations conducted involved in-house legal counsel, Compliance officers, internal auditors, environmental safety/health officers and corporate investigators, etc. to ensure compliance with applicable laws, regulations and procedures;• Tracked and analyzed key metrics related to ER cases, exit survey data, trends, and relevant benchmarks;• Trained supervisors and front line managers in the proper administration of company rules, codes of conduct and unifying principles.
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  • Personnel Shopper (Avenue Me)
    Director Of Web Development
    Personnel Shopper (Avenue Me) 2000 - 2001
    Meridian, Idaho
    http://www.adweek.com/socialtimes/oxygen-media-personal-shopper-team-up-on-shopoholic/52254https://www.linkedin.com/in/dainamiddleton Daina Middleton• Acted as a primary driver to determine the eCommerce strategic roadmap, along with the CEO and EVP of Marketing, for all company websites, Personne Shopper DCA mobile sites and apps.• Owned the eCommerce consumer experience - identified opportunities to innovate and improve, providing additional benefits to the customer. ( rewards, call center/chat online support)• Acted as a customer advocate, ensuring the best possible customer experience. Engaged and led the user experience team members through definition, design, and usability testing efforts to balance business goals and objectives with the customer experience. ( working with RED SKY,Wire Stone and Center 7)• Helped build and manage a high performing team comprised of internal and external resources that includes key eCommerce disciplines (e.g., web design and usability, project management, and web developers - RED SKY, Wire Stone and Center 7).• Established excellent working relationships with related company teams, (e.g., IT, data management, marketing, sales,call center/chat online support).• Worked 24x7 (slept in the office) to try and ensure project delivery including scheduling, project planning, resource planning and software/platform selection• Ensured that website design and development best practices were fully deployed (and supporting resources with the appropriate skill sets) . Requirements gathering, analysis, definition, documentation, information architecture/user interface design, etc.• Ensured effective communication and coordination of all web development efforts and strategies
  • Nu Skin - Pharmanex
    Marketing Communications Manager
    Nu Skin - Pharmanex Oct 1997 - Oct 2000
    Provo, Utah Area
    • Responsible for web marketing campaigns, all content updates, e-commerce and strategy • Led the division change from IDN to Pharmanex and worked on launching and rebranding the divisional website.• Developed the Pharmanex global web and e-commerce strategy including travel to and work in Hong Kong, Taiwan, Korea and Japan meeting with country specific marketing and web/digital communication teams.• Participated in the Nu Skin SAP Global integration process as a business requirement owner and project manager • Responsible for all online leader partnerships, sales programs, growth programs, incentive programs, and development of successful distributor behaviors• Developed Pharmanex business requirements for corporate and market programs. • Responsible for obtaining Pharmanex business requirement acceptance. Communicated functional business requirements to technical team.• Responsible for negotiating business priority, managing internal service requests, and managing regular monthly software releases• Responsible for communicating marketing campaigns and strategies to key Call Center and Distributor Service leaders.
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  • Nu Skin Enterprises
    Order Processing Call Center Site Manager
    Nu Skin Enterprises Sep 1993 - Nov 1997
    Provo, Utah Area
    • Responsible for the management and leadership of a call center of over 150 representatives processing phone & fax orders (over 200 million dollars annually) and resolving concerns for Nu Skin Distributors in 6 languages. ( English, Spanish, Japanese, Chinese, Korean,and Dutch)• Developed and implemented new employee and new supervisor onboarding/training programs designed to decrease employee attrition and increase frontline employee performance.• Implemented employee retention/recognition programs designed to retain key talent and needed lanugage competency.• Established procedures for employee coaching/performance management creating a feedback loop to continuously incorporate new best practices at both the agent/representative and frontline manager/supervisor levels• Led all levels of service delivery management to address quality issues impacting key metrics surrounding Customer/Distributor Satisfaction (Walt Disney Customer Service Approach), Average Handle Time (AHT), and other productivity metrics, transfers, excessive hold times and WRAP time• Worked directly with senior leadership to develop long-term, big-picture strategies around improving the customer/distributor experience as measured by standardized KPIs • Provided center best practices, statistical analysis, and process improvement know-how, methods, and conceptual expertise to teams• Managed appropriate budgetary and fiscal performance, including input on quarterly and annual planning and re-forecasting processes• Prepared and presented status updates to executives including Nu Skin's Director of Distributor Services and VP of Marketing as required.• Traveled to the Netherlands to participate in launching and training New Skin’s European Distributor Services Team and call center.
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  • Madison'S Fine Furniture
    Delivery And Warehouse Specialist
    Madison'S Fine Furniture Aug 1985 - Aug 1990
    1346 S Orchard St, Boise, Id
    •Executed delivery and set-up of merchandise at the time requested by the customer•Returned merchandise from customers as requested or scheduled•Performed customer service calls•Delivered and return loaner merchandise•Loaded and unloaded merchandise at the store, warehouse, and at customers home as needed•Worked with each store's leadership team to keep the entire store clean and organized, to include: vacuuming the floor, dusting and cleaning the merchandise, cleaning the windows and entry doors, keeping the backroom clean, tagged, and organized, and keeping the areas outside the store clean to include the parking lot, sidewalk and dumpster area.•Set up and assembled merchandise on the showroom floor for proper operation, visual appeal, and organization by product type

John Madison Skills

Leadership Management Recruiting Customer Service Human Resources Performance Management Team Leadership Talent Management Cross Functional Team Leadership Telecommunications Employee Relations Vendor Management Employee Engagement Customer Retention Conflict Resolution Leadership Development Coaching Employee Retention Call Centers Strategy Training Succession Planning Marketing Campaign Management Statistical Analysis And Data Mining International Project Management Hr Labor Relations Hr Business Intelligence User Interface Design Microsoft Office Teamwork Communication Business Strategy Small Business Management Coaching Mentoring Leading Meetings Life Skills Project Management Microsoft Project Project Management Software Executive Leadership

John Madison Education Details

Frequently Asked Questions about John Madison

What company does John Madison work for?

John Madison works for Centurylink

What is John Madison's role at the current company?

John Madison's current role is HR Leader || Business Operations || Organizational Effectiveness || ESR Patriot ||Looking for my next opportunity.

What is John Madison's email address?

John Madison's email address is jo****@****ink.com

What is John Madison's direct phone number?

John Madison's direct phone number is (333) 222*****

What schools did John Madison attend?

John Madison attended Brigham Young University.

What are some of John Madison's interests?

John Madison has interest in Boxing, Health, Cooking And Grilling, Children, Environment, Muscle Cars, Science And Technology, Camping, Human Rights, My Three Children.

What skills is John Madison known for?

John Madison has skills like Leadership, Management, Recruiting, Customer Service, Human Resources, Performance Management, Team Leadership, Talent Management, Cross Functional Team Leadership, Telecommunications, Employee Relations, Vendor Management.

Who are John Madison's colleagues?

John Madison's colleagues are Lanie Whittington, Brian Freshour, Pmp, Diane Agamaite, Monica Higgins, Keith Centurylink, Ramilot Berglette, Laura Elizabeth Martinez.

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