John Ogle Email and Phone Number

Conducted comprehensive reviews of customer transactions and account activity to identify potential instances of money laundering or suspicious activities. • Analyzed large datasets using various software tools to detect patterns, trends, and anomalies indicative of financial crimes. • Prepared and filed Suspicious Activity Reports (SARs) in compliance with regulatory requirements, ensuring accuracy and timeliness. • Collaborated with cross-functional teams including… Show more Conducted comprehensive reviews of customer transactions and account activity to identify potential instances of money laundering or suspicious activities. • Analyzed large datasets using various software tools to detect patterns, trends, and anomalies indicative of financial crimes. • Prepared and filed Suspicious Activity Reports (SARs) in compliance with regulatory requirements, ensuring accuracy and timeliness. • Collaborated with cross-functional teams including compliance, legal, and law enforcement agencies to investigate and resolve potential AML issues. • Developed and delivered training programs to educate staff on AML regulations, policies, and procedures. • Participated in audits and regulatory examinations, providing documentation and support as needed. Show less

Analyzed Promgram code specific to client needsDebugged code for redundancies and errorsDesigned programs used in client analysisIndiviually managed client work ordrs for multiple clients Experienced in AcuCOBOL and Linux based systems

Guided customer throughout process of the project from start to finish Evaluated credit history of client for application purposes while using knowledge of project guidelines in order to guide client Collected and verified data from clients for project purposes including lists of liquid and non-liquid assets, all income and liabilities as well as employment status Resolving any errors that arose through project timeline using researched knowledge and analytical… Show more Guided customer throughout process of the project from start to finish Evaluated credit history of client for application purposes while using knowledge of project guidelines in order to guide client Collected and verified data from clients for project purposes including lists of liquid and non-liquid assets, all income and liabilities as well as employment status Resolving any errors that arose through project timeline using researched knowledge and analytical problem-solving skills Setting and meeting attainable deadlines for projects Managed and maintained internal and external business relationshipsBecame Proficient in SQL and Python Show less

Responsible for the mortgage closing process after assignment which includes: prioritizing and managing complex pipeline to anticipate estimated closing date in order to meet client and project needs Working knowledge of entire closing process as well as problem solving for any potential closing issues Manage professional business relationships with internal and external parties Scheduled and managed expectations closing of projects Communicates with client… Show more Responsible for the mortgage closing process after assignment which includes: prioritizing and managing complex pipeline to anticipate estimated closing date in order to meet client and project needs Working knowledge of entire closing process as well as problem solving for any potential closing issues Manage professional business relationships with internal and external parties Scheduled and managed expectations closing of projects Communicates with client throughout project in order to meet client expectations Resolved any and all conflicts that arose throughout project via analytical skills Ability to work independently and as part of a team Proficient in the internal CORE Program Show less

 Adjusted simple and complex auto claims throughout the east and mid-west states Take First Notice of Losses (FNOL)  Worked or assigned claims due to licenses and states of claims Strong customer service skills frequently questions and concerns were answered to claimants and insureds Strong understanding of the claim’s process as insured’s and claimants frequently asked for advice concerning their particular situations New Hampshire licensed and can be reciprocated for… Show more  Adjusted simple and complex auto claims throughout the east and mid-west states Take First Notice of Losses (FNOL)  Worked or assigned claims due to licenses and states of claims Strong customer service skills frequently questions and concerns were answered to claimants and insureds Strong understanding of the claim’s process as insured’s and claimants frequently asked for advice concerning their particular situations New Hampshire licensed and can be reciprocated for DE and CT as well as other states Strong ability to adapt to new situations on every call taken either on self-owned claims or team assist claims Strong communication skills across internal departments and external vendors assuring prompt and helpful responses to the insured’s questions concerning the claim and vehicle information Part of the professional community outreach program in which we organized and volunteered in events including No Child Hungry Food Drive, Ronald Mcdonald dinners and meals, Parks and Rec cleaning, Volunteered for the Drive for Autism Charity Golf Outing, Red Cross Blood Drives Show less

 Prospect homeowners and qualify them against certain criteria by initiating outbound calls while developing new business prospects. Research and gather information, update the database accordingly  Identify decision-makers and true homeowners, value-proposition them by providing product and services information Set up appointments as part of the lead generation service  Have sold roughly $290,000 worth of product during tenure

Prospect within businesses and qualify them against certain criteria by initiating outbound callsResearch and gather information, update our database accordinglyIdentify decision-makers, value-proposition them by providing product and services information, and ultimately set up appointments as part of our lead generation serviceProvide follow-up activities as part of closing the sale

 Created and maintain an excel based scheduling report utilizing pivot tables to input confirmed Loan Officer shifts and determine which staffing gaps remain• Advanced in Microsoft Excel having built several ad hoc reports per management request to assist in determining schedule adherence and efficiency throughout the sales call center.• Built and modified predictive dialer campaigns based on campaign strategy for the day and adjusted the pacing based on contact to transfer rate goals… Show more  Created and maintain an excel based scheduling report utilizing pivot tables to input confirmed Loan Officer shifts and determine which staffing gaps remain• Advanced in Microsoft Excel having built several ad hoc reports per management request to assist in determining schedule adherence and efficiency throughout the sales call center.• Built and modified predictive dialer campaigns based on campaign strategy for the day and adjusted the pacing based on contact to transfer rate goals throughout the day• Experience in building new call flow work queues within predictive dialer and measuring daily performance of those queues by pulling reports within dialer report database• Perform daily analysis of campaign contact rates to determine high contact periods of the day and identify areas of opportunity to improve contact rates and transfer rates overall• Experienced in working as a liaison between call center management and various departments to troubleshoot issues for the call center Show less

Worked seasonally between semesters of college Managed several employees while overseeing day to day operations Performed daily inventory reconciliation through use of the POS system reports verifying inventory in stock versus previous day actual sales• Responsible for handling all customer inquiries and escalating to upper management based on issues and requests• As manager, I increased same store sales month over month by training employees on importance of educating… Show more Worked seasonally between semesters of college Managed several employees while overseeing day to day operations Performed daily inventory reconciliation through use of the POS system reports verifying inventory in stock versus previous day actual sales• Responsible for handling all customer inquiries and escalating to upper management based on issues and requests• As manager, I increased same store sales month over month by training employees on importance of educating customers on sales and discounts to increase additional purchases Show less

Worked seasonally between semesters during college Supervised the ground department crew who maintained the park throughout the resort Assigned daily work activities to all crew members based on day’s maintenance work log Performed daily audits of all work activities to ensure completed before end of day• Assisted resort management in confirming all resort activities had instructors and necessary resources prior to start of each day- Built/rebuilt terrain park on… Show more Worked seasonally between semesters during college Supervised the ground department crew who maintained the park throughout the resort Assigned daily work activities to all crew members based on day’s maintenance work log Performed daily audits of all work activities to ensure completed before end of day• Assisted resort management in confirming all resort activities had instructors and necessary resources prior to start of each day- Built/rebuilt terrain park on appointed scheduled dates for regular maintence and competitions- Taught various skiers and snowboarders safety procedures as well as how to ski and snowbaord Show less