John O'Hern Email & Phone Number

Rochester, NY, US

Riverwoods, IL, US

• Manage and respond to all incoming Data Subject Rights (DSR) requests and Non-Solicitation Requests (NSR), ensuring compliance with privacy regulations such as GDPR, CCPA/CPRA, and other relevant laws.
• Collaborate with and provide guidance to business partners on new initiatives, change management efforts, and business-as-usual (BAU) activities to ensure alignment with privacy laws, mitigate risks, and maintain.
• Optimize procedures and processes by conducting process mapping and leveraging the DMAIC methodology to enhance operational efficiency and ensure adherence to regulatory requirements.
• Oversee the regulatory compliance of data releases to third parties and enterprise-wide data retention schedules, ensuring alignment with privacy law requirements.

Riverwoods, IL, US

• Developed highly effective procedures to address California Privacy Rights Act (CPRA) requests, to review and update privacy notices, and to report all new hires to state agencies, ensuring seamless regulatory.
• Led a company-wide unemployment process overhaul, boosting efficiency and reducing costs averting roughly $8.6M in liabilities since implementation.
• Proactively identified and addressed potential compliance gaps and business risk through skillful collaboration with internal stakeholders, ensuring adherence to all regulatory standards and employment laws.
• Served as the lead for risk and compliance auditing, testing, as well as control Quality Assurances (QA) and Quality Checks (QC).
• Conducted monthly data analysis through ServiceNow, Alight Solutions ticketing (hrX), and Equifax CaseBuilder, to identify trends, enabling the implementation of strategic enhancements to manage and reduce volume.
• Proficiently executed various regulatory tasks ensuring meticulous adherence to all requirements: Department of Labor survey requests, F-1 visa status checks, compliance training adherence, unemployment benefits, I-9s.

Rochester, NY, US

• Interviewed, onboarded, trained, and led 6 new team members to develop and advance their knowledge and understanding of unemployment insurance and the hearing specialist role.
• Pioneered a dynamic training program from scratch, fostering proficiency and excellence.
• Represented the department with internal partners on high-impact and high-exposure projects, unemployment subject matter expertise, escalated concerns, and service issue resolution.
• Spearheaded two vendor migrations within six months: Employers Edge and Equifax.
• Partnered with our external vendor and state agencies regarding complex or escalated issues to find resolution and form strategic partnerships.
• Created a comprehensive job aid regarding unemployment quirks for all 50 states that was consistently reviewed an updated as laws and statutes changed.

Rochester, NY, US

• Represented PEO, ASO, and Core level employers on unemployment appeal hearings; made administrative motions and objections, entered evidence, cross-examined, and made closing statements; 91.5%-win rate for cases.
• Consulted and provided strategy to PEO, ASO, and Core level employers so they are best prepared to attend an unemployment appeal hearing.
• Investigated separations to gather pertinent details, witness’ perspectives, and relevant evidence.
• Authored a variety of legal motions and requests: appeals, postponements, reopening requests, argument briefs, withdrawals, evidence submissions, and registrations.
• Reviewed, comprehended, and addressed incoming unemployment notices for our clients in all 50 states.
• Navigated challenges induced by COVID-19 pandemic causing the highest unemployment rate since the Great Depression.

Rochester, NY, US

• Processed payroll and tax documents for over 500 small and medium-sized businesses.
• Interviewed prospective Payroll Specialists in conjunction with Client Service Supervisors.
• Mentored new employees and others within the department providing essential training and support; Completed the Certified Mentor program in August 2017
• Produced $87,352 in Projected Annual Revenue through supplemental product selling.

Rochester, NY, US

• Processed payroll and tax documents for over 350 small and medium-sized businesses
• Contacted and assisted clients with payroll input; verified totals and resolved client issues
• Researched and solved tax issues/notices
• Provided the highest customer service to maintain a high rate of client retention
• Developed a regular rapport with client base