John Moises Pesigan Email & Phone Number

Philippines

Taguig, National Capital Region, Philippines

IT Operations• Provided second-line (L2) support for hardware and software issues to over 2600 end-users, ensuring timely resolution and minimal downtime.• Diagnosed and resolved technical issues related to desktops, laptops, and mobile devices both remotely and on-site.• Managed IT Assets and resolved tickets through a helpdesk system, ensuring all issues were logged, tracked, and completed in a timely manner. • Coordinated and executed the setup of IT equipment and software for new employees, ensuring a smooth and efficient onboarding process.• Reduced new hire IT setup time by 40% through the implementation of standardized processes and automation tools.• Managed IT inventory, including hardware procurement, asset tracking, and lifecycle management.• Worked closely with other IT team members and departments to support company-wide IT initiatives and projects.• Led the successful rollout of a new script for (AD and SCCM) devices using PowerShell script.• Achieved a user satisfaction rating of 98% based on feedback from support surveys.

Car - Cordillera Administrative Region, Philippines

• Monitored and maintained systems and networks to ensure continuous workflow process.• Talked to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.• Performed back-ups for data loss prevention as well as OS reinstall.• Managed thousands of Domain and secured their website files.• Implemented analytical and creative abilities to search for solutions and improvements. Maintain/Install computer equipment and hardware as directed. This includes multiple servers, desktops, and laptops ranging in different specs and operating systems.• Removed viruses from desktops and laptops while educating the end user how to be safer online.• Knowledgeable of all major mobile devices in order to solve network, connectivity and software related issues.• Performed routine and emergency maintenance on hardware components.• Troubleshot various issues and providing training and orientation for new staff.