John Molendyk, Ex-Meta Email & Phone Number

Los Angeles, Ca, Us

Orange County, California, United States

Orange County, California, United States

Voice, AR/VR - Messenger, Quest II, Portal, Smart Glasses, Wearables - Led bi-annual research strategy for multiple work streams involving virtual reality (VR), augmented reality (AR), smart communications, speech-to-text and voice-assistants. - Supported development of 0 to 1 and in-market devices; virtual reality hardware, smart wearables; glasses, watches, smart display. - Drove bi-annual product strategies for speech-to-text with 12 of 21 high-priority deliverables informed from research findings for H2 / 2022. - Supported iterative design through generative, evaluative and usability studies to support quarterly KPIs and long-term strategy. - Partnered with cross-functional partners (product, design, data science, engineering, marketing) to investigate behavioral themes as part of triangulation of research findings. - Collaborated with research partners to publish insight perspectives to x-functional teams. - Trained research partners on heuristics to perform expert evaluations.

Monterey Bay, Ca

A capstone for my Masters in Human-Computer Interaction and Design program - Designed a digital notebook for use by the aquarium education program and participating schools. - Researched literature to gain insight into topics and sub-topics for digital notebooks - Performed field observations / ethnographic studies with students and staff - Planned and performed user interviews and focus groups - Participated in ideation, user flows, wireframing and prototype creation and unit testing - Created protocols and held usability testing sessions with students and staff - Synthesized and presented design recommendations as a result of analysis

Irvine, California, United States

Irvine, California, United States

- Led cross-functional stakeholder needs analysis through user interviews, focus groups and artifact analysis to validate mortgage documentation inventory. - Created protocols and performed usability testing with varying levels of prototypes; physical, digital to identify user flows and needs for repository interactions. - Designed and developed repositories in MS SharePoint following internal IT standards. - Created and delivered training and UX best practices for the development of repositories using MS SharePoint for non-technical team members from 10+ departments.

Orange County, California Area

- Led research, analysis and design of internal and external facing digital products. - Improved daily usage of the client scheduling portal by 300% - Increased usage of analytics platform by 40% by Sales. - Defined the software development best practices and life cycle for use by Dev Ops. - Led the implementation of a Customer Experience (CX) program using Qualtrics surveys; reporting, data life cycles, collection hardware, training field staff. - Product owner (Interim) for 15+ small to mid-sized applications, identified current state, built roadmaps, defined best practices; transitioned to / mentored new owners.

Orange County, California Area

- Led stakeholder and user needs analysis for the implementation of an enterprise loan origination system (LOS) for a staff of 600 users. - Defined LOS configuration needs through user flows, task analysis, surveys, artifact analysis. - Managed 10+ vendors for implementation of ancillary services / API as part of LOS implementation. - Designed and developed a quantitative model to evaluate and manage the purchase of enterprise software. - Developed mitigation plans for legacy software to support business continuity.

Orange County, California, United States

- Led research and design of enhancements to claim management software. - Stakeholder needs analysis, user flows, usability testing, training

Irvine, California, United States

6 month assignment to develop new software for managing $1M+ offline transactions during system transitions.• Led the iterative development of an application to manage deposits and balances during account transition between Wachovia and Wells Fargo - user requirements, user flows and mockups, usability testing, compliance testing• Managed a team of Fraud, Risk and Wealth Management staff to manage offline, transition weekends for wealth management customer base.• Built and led a cross-functional team to research and resolve over 500 legacy accounts involving possible fraud, resulting in 96% reductions of unresolved accounts.

Orange County, California Area

- Worked as point of contact with vendors, business partners and internal departments to manage implementation efforts including analysis, development, testing, support and training. - Defined vision, implementation plans and long-term strategy for appraisal related and electronic payment products. - Lead the creation of an appraisal management tool involving cross-functional teams resulting in 1500+ business rules and integration with 12+ internal and external systems for a large nationwide financial services client.

Orange County, California Area

Acted as Product Manager in collaboration with customers, vendors, business partners and internal departments to define the vision, implementation plan and long-term strategy for appraisal and electronic payment software products.

Orange County, California Area

Managed all Appraisal Administration projects for IT business partners and vendors. • Internal Product Manager for integrating the services of 9 appraisal management companies (AMCs) and electronic payment providers for 78 branches and 1500+ associates• Conceptualized and designed an automated workflow for use by appraisal department with a projected cost savings of $2.3M annually

Orange County, California Area

Drove the implementation of automated underwriting systems designed to streamline processes.• Collaborated extensively with senior leadership on change strategies to support product acceptance.• Managed statistical modeling and electronic pilot to support change management and leadership buy-in and ensure accuracy of data-driven decision making.

Orange County, California Area

• Led all phases of a multimillion dollar offshore project to develop a web-based workflow application used by 250 internal associate and 2000 external business partners• Performed data analysis and gathered requirements in collaboration with internal business partners in REO, Foreclosure, Bankruptcy and Loss Mitigation departments• Assisted in the creation of an SDLC used by 325+ IT associates

Master Of Science - Ms, Human Computer Interaction

Bachelors, Organizational Leadership

Magna Cum Laude