John Mooney Email & Phone Number

Chapin, SC, US

• Develop and organize documentation in the Atlassian suite
• Handle all requests from Ad Ops and drive all conversations within Ad Sales and Ad Ops
• Collaborate with our Ad Eng, Ops, Ad Sales, Video Experience, and other members of the fuboTV organization to refine functional requirements, determine priorities, and deliver business-critical projects
• Maintain constructive working relationships with vendors at all levels of our advertising stack
• Understand and document technical and functional requirements for new partner onboarding
• Identify opportunities to develop software to help increase efficiency, visibility, and performance of our ad technology

· Lead the onboarding process with internal teams such as PR, Marketing, Ad Operations, Ad Sales, Video Engineering (linear/VOD), Platform, Operations, and Customer Care· Establish and maintain process/workflow and documentation of Linear and VOD onboarding for fuboTV and fuboNetworks· Maintain VOD Metadata spec and operations including testing, modifying.

• Provide first line support to fuboTV customers, operations teams, and business partners with a mission to improve the reliability of the fuboTV platform.
• Triage product questions, team actions, bugs and other issues to teams across fuboTV.
• Write technical and educational resources for users and fuboTV teams. Consolidate notes from answering questions into reusable content.
• Collaborate with fuboTV Product Engineers in the development and design of creative and reliable solutions for our customers.
• Take part in a 24/7 on-call rotation to address mission-critical incidents as they arise, escalating as necessary to oncall teams and business partners

• Create overall project management documentation and work with the project team(s) to execute
• Monitor day-to-day activities of entire project team and ensure work is progressing as planned.
• Manage schedules, budgets, assets, and overall project organization to ensure requirements and project deliverables dates are clearly communicated, understood and executed upon
• Ability to work across several projects or as the primary Project Manager on a large-scale engagement
• Effectively and efficiently plan and prioritize all deliverables and resources working across projects based on scope of work and project goals
• Actively monitor project risks and scope to foresee/identify potential problems and proactively identify solutions; identify refinement opportunities and deliver improvements

• Manage remote Development and QA teams
• Responsible for meeting client software requirements
• Responsible for maintaining time lines on all deliverables
• Managing implementation process from third party vendors
• Created documentation/specifications for support, client, and third party vendor implementations

Greater New York City Area

• Responsible for creating and responding to all trouble tickets with our customers.
• Responsible for creating knowledgebase articles pertaining to supporting all current platforms.
• UAT and QA testing for all platforms and mobile based products prior to be released into production system.
• Working closely with project managers and technical leads to get all projects out on time.
• Providing internal technical support to all coworkers including issues with email, software, and hardware.

• Responsible for shift management of Tier 1 Analysts. Ensuring their daily tasks are completed.
• In charge of re-imaging laptops for all new hires in company.
• Project Management for all internal projects in Client Support Services
• In charge of inventory for all company hardware including laptops, desktops, and servers.
• Responsible for recording daily tasks for Technical Services Group
• Setting up email and distribution list accounts in MS Exchange.

• 24-7 on-site customer support staff; manning the support hotline and taking incoming tickets.
• Providing first-line customer contact to our organization, resolving problems or escalating them.
• Responsible for creating and responding to all trouble tickets with our customers.
• Monitoring performance and health of the transcode engine and escalating outages to vendor.
• Documenting all errors of the transcode engine, identify reason of failure and fixing as needed.
• Converting videos to ensure compatibility with our system and delivering output to clients.