Manager, Business Customer Service Center
CurrentDefine direction that catalyzes coordination across departments through administration of information and referral service for small businesses. Maximize operational efficiency of prominent, highly sophisticated projects through delivery of specialized customer service initiatives highlighted by innovative streetcar construction mitigation program. Enhance capacity of staff and ensure proper procedures through training, supervision, and evaluation of two staff members and annual interns. Selected Contributions:• Increased visibility and stature of department through creation of innovative customer service brand with focus on quality and efficiency.• Created durable success through provision of regulatory assistance and access to business development resources for over 12,000 citizens. • Completed more than 13,000 referrals to external resources