John Sheridan Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Technical product manager responsible for custom GRC module in ServiceNow that calculates risk scores for technical standard exceptions. Data analytics manager responsible for custom reporting using servicenow, snowflake, tableau and quicksight.-Created risk data product and analytics division for enterprise exceptions management program that governs the.

Richmond, Virginia, United States

Data Management Manager (Data Storage, Standardization & Protection)-Analyzed snowflake data pipelines post cloud migration focused on cost and usage. Analysis led to elimination of unregistered data usage risk, deletion of 1000+ data views and $2M in annual cost savings. -Led data lake storage optimization initiative saving $12M annually. Analysis mapped.

Richmond, Virginia, United States

-Created compliance reporting delivered to the Board during technical response activities during 2019 cyber breach. Dashboards and reporting models were constructed using complete cloud infrastructure scans executed in 2 hour intervals inventorying 700K+ unique infrastructure objects. - Led least Privilege program that identified and removed administrative.

Chicago, Illinois, United States

Program Manager| Cloud Migration 10/2016 -11/2018 -Inventoried board reported Critical Customer Transactions and coordinated migration from Teradata to Snowflake. Prepared monthly transaction performance reporting employed within Technology leadership and Enterprise Risk forums. - Led first team in company to successfully migrate a business process and.

Chicago, Illinois

Responsible for IT performance reporting and enterprise risk management reporting. Accountable for the delivery of performance dashboards and visualizations employed at Board and Senior Executive level briefings.Conducted internal discussions to establish a common metrics framework. Designed, implemented and managed IT metrics program. Directly sourced.

Greater Chicago Area

Owned, managed and improved the Global Incident Management process across seven distinct operating companies yielding a 29% reduction in incident volume. Re-engineered service level structure to embed automated application escalation procedures supporting and enforcing service level attainment.Chairman of Remedy Advisory Board, served as lead business.

Greater Chicago Area

Developed a three phase plan for implementing standards across the organization based on the ITIL Framework. Oversee the design and implementation of new processes and technologies focused on delivering customer services more efficiently and effectively.-Developed a roadmap for the implementation of ITIL across the IT and Human Resource.

Greater Chicago Area

Promoted to a brand new strategic role concentrated on making the organization more customer-focused. -Developed analytical models which provide management with the capability to understand organizational performance and to enable them to make resource and budget decisions-Defined reporting and analytics best practices employed in the development of.

Greater Chicago Area

Led effort to improve operational efficiency and customer focus by analyzing existing processes and then implementing change.-Served as change agent for improving underperforming service delivery teams, resulting in a 30% increase in productivity within 3 months. -Served as subject matter expert and project manager in improving customer service and service.

Greater Chicago Area

Promoted within 4 months from Service Desk Analyst to Service Desk Manager. -Directly responsible for managing customer focused service delivery within the Chicago Public Schools via the service desk, a $3.6 million dollar program supporting all district personnel, approximately 45,000 customers while maintaining a 91% customer approval rating.-Managed the.

Greater Chicago Area

Hired out of college as a Service Desk Analyst.-Provided members of the Chicago Public Schools Organization assistance with various PC related issues, including connectivity issues, application support and telephone support.