John Sparlin Email & Phone Number

Chattanooga, Tn, Us

Chattanooga, Tennessee, United States

Lenexa, Kansas

I was the primary point of contact for all computer related technical issues serving more than 250 users across 8 offices around the US. -Providing hands on and remote configuration, patching, and support of all Windows and Mac computers, Printers, Mobile devices, and Servers throughout the company-Monitoring and managing the service desk queue using SysAid, Jira, HappyFox, and Hive-Managing users and groups in a Hybrid Active Directory, Office 365 environment-Administrating… Show more I was the primary point of contact for all computer related technical issues serving more than 250 users across 8 offices around the US. -Providing hands on and remote configuration, patching, and support of all Windows and Mac computers, Printers, Mobile devices, and Servers throughout the company-Monitoring and managing the service desk queue using SysAid, Jira, HappyFox, and Hive-Managing users and groups in a Hybrid Active Directory, Office 365 environment-Administrating systems such as Office 365, Active Directory, Dropbox, Voice over IP (Evolve), Zoom, Cisco Meraki, Google Analytics, Carbon Black, Barracuda VPN, VMware, Hyper-V, and many more-Quickly identifying and responding to IT security threats and filling out incident response forms-Evaluating existing/new services and systems, identifying process improvements and cost savings (found a cost saving of $24,000 yearly within my first month in this position)-Managing physical server inventory in multiple offices, including installation, configuration, and virtualization-Assisting in major projects such as implementing a new backup system (Acronis), implementing new ticketing and asset tracking systems (SysAid, HappyFox), and upgrading all company PCs to Windows 10 once Windows 7 reached end of life-Moving multiple offices, involving breaking down, transporting, and setting up workstations, servers, printers, and other office and IT equipment-Producing and maintaining clear, accurate, and up to date process and training documentation-Setting up and maintaining an asset tracking application-Communicating courteously, effectively, and efficiently with users to ensure satisfaction and fostering a positive image of the IT department throughout the company Show less

Greater Chicago Area

Contracted to Microsoft, worked as part of a team in providing advanced technical support globally to Office 365 Admins-Assisted customers over the phone with troubleshooting tickets related to all Office 365 features and modules-Provided first call resolution for greater than 70% of cases-99.98% of all rated cases resulted in a 5 star satisfaction rating-Frequently received oral and written praise from customers for being patient, knowledgeable, and for providing… Show more Contracted to Microsoft, worked as part of a team in providing advanced technical support globally to Office 365 Admins-Assisted customers over the phone with troubleshooting tickets related to all Office 365 features and modules-Provided first call resolution for greater than 70% of cases-99.98% of all rated cases resulted in a 5 star satisfaction rating-Frequently received oral and written praise from customers for being patient, knowledgeable, and for providing outstanding service-Maintained high standards of excellence resulting in all Quality Assurance reviews being passed with perfect scores-Applicable areas of support included but were not limited to OneDrive for Business, SharePoint Online, Skype for business, Exchange Online, Exchange Server, All versions of Microsoft Office, Office 365 Administration, User Management, Office 365 Billing, Azure Active Directory, Directory Synchronization, Data Migration, InTune Mobile Device Management, and PowerShell scripting Show less

Ge Transportation Erie, Pa

-Provided Operations and Program support in all Oracle Enterprise Resource Planning (ERP) environments. -Maintained a stable instance, ensuring accuracy and consistency in front-end design and environmental access controls. -Maintained appropriate response times to all support and project related Support Central Workflow requests. -Adhered to and promoted GE Transportation's Tollgate process in analysis, testing, documentation, implementation, and maintenance of IT solutions for… Show more -Provided Operations and Program support in all Oracle Enterprise Resource Planning (ERP) environments. -Maintained a stable instance, ensuring accuracy and consistency in front-end design and environmental access controls. -Maintained appropriate response times to all support and project related Support Central Workflow requests. -Adhered to and promoted GE Transportation's Tollgate process in analysis, testing, documentation, implementation, and maintenance of IT solutions for business processes. -Provided process documentation, standards, training, and guidance to Project Managers to enable them to meet aggressive business objectives. -Followed control mechanisms to ensure the stability, scalability, and compliance requirements for the G.E. Transportation (GET) Oracle ERP Single Global Instance (SGI) and all of its testing environments. -Collaborated and worked in a Global Business Environment.-Initiated setup related change requests on a daily basis using GE's ticketing application (Service Now). -Assessed scope, impact, and risk for all requests while ensuring all changes were fully tested, garnered the required approvals and deliverables, and proper CoE processes were followed. -Maintained and produced global GET BR100 templates. -Utilized resources (DataLoader Pro, Excel, SQL Developer) to accurately input large amounts of data in to each environment.-Worked alongside fellow Setup Team members to improve operational processes with respect to systems development life cycle (SDLC), change and release management practices, including the implementation of a new Setup Migration Utility (ConfigSnapshot).-Assisted in the implementation of major updates to Oracle E-Business Suite such as the Oracle R12 update and GE Transportation Finance's Chart of Accounts changes. Show less

Ge Transportation Erie, Pa

-Tested, tracked, and maintained Sarbanes Oxley (SOX) standards across multiple GE Transportation business applications. -Obtained sign off authority as Alternate Business Internal Reviewer in reviewing and approving hundreds of Test of Design (TOD) and Test of Effectiveness (TOE) documents. -Provided support to application owners in understanding SOX controls and practices, performing and documenting tests, and answering general and in-depth SOX related inquiries. -Performed… Show more -Tested, tracked, and maintained Sarbanes Oxley (SOX) standards across multiple GE Transportation business applications. -Obtained sign off authority as Alternate Business Internal Reviewer in reviewing and approving hundreds of Test of Design (TOD) and Test of Effectiveness (TOE) documents. -Provided support to application owners in understanding SOX controls and practices, performing and documenting tests, and answering general and in-depth SOX related inquiries. -Performed Quarterly Access Reviews (QARs) as a part of SOX quarterly testing standards for Operating System and Database accounts, Application accounts, and Domain Group accounts. -Coordinated with application owners to produce documentation and testing evidence for all QARs. -Utilized GE's Access Review Tool (ART) and Access Certifier Tool (OIA) to preform QAR testing. -Maintained accurate and up to date tracking and reporting documentation throughout the completion of all quarterly and yearly SOX related testing. Show less

Techbridge Erie, Pa

-Assisted TechBridge in the migration of email services to the Office 365 Enterprise suite for 52 Nonprofit organizations-Improved operational processes by developing a method for automating email notifications tailored to each employee, supplying them with their new login and password information-Assisted clients with configuring Office 365 to match business needs, verifying SSL certificates are in place prior to cutover, and migrating data-Created, maintained, and utilized project… Show more -Assisted TechBridge in the migration of email services to the Office 365 Enterprise suite for 52 Nonprofit organizations-Improved operational processes by developing a method for automating email notifications tailored to each employee, supplying them with their new login and password information-Assisted clients with configuring Office 365 to match business needs, verifying SSL certificates are in place prior to cutover, and migrating data-Created, maintained, and utilized project documentation unique to each client for every migration-Implemented DNS (Domain Name Server) changes involving adding or removing MX, CNAME, TXT, and SRV records to match the requirements in Office 365-Worked with employees to configure their accounts and Outlook profiles on work computers, personal computers, and phones, importing and archiving data where necessary Show less

-Assisted customers over the phone in troubleshooting personal home electronic systems.-Consistently solved complex problems delegated by higher level technicians. -Maintained high survey scores for customer satisfaction due to having patience and a positive attitude when dealing with difficult customers or difficult problems. -Provided exemplary service to thousands of customers. -Received numerous “call back” awards for extreme customer satisfaction. -Strove to provide… Show more -Assisted customers over the phone in troubleshooting personal home electronic systems.-Consistently solved complex problems delegated by higher level technicians. -Maintained high survey scores for customer satisfaction due to having patience and a positive attitude when dealing with difficult customers or difficult problems. -Provided exemplary service to thousands of customers. -Received numerous “call back” awards for extreme customer satisfaction. -Strove to provide first call resolution while staying within expected standards for call statistics. Show less

Norfolk, Virginia Area

-Coordinated and assisted in troubleshooting and correcting countless faults in the Aegis Radar System’s Transmitter, Signal Processor, and Antennas. -Hands-on experience in component level troubleshooting, operation, repair, installation, maintenance, and testing of highly complex electronic systems. -Obtained sign off authority for personnel qualifications. -Utilized technical manuals, publications, schematics, and diagrams to assist in troubleshooting. -Organized and assisted… Show more -Coordinated and assisted in troubleshooting and correcting countless faults in the Aegis Radar System’s Transmitter, Signal Processor, and Antennas. -Hands-on experience in component level troubleshooting, operation, repair, installation, maintenance, and testing of highly complex electronic systems. -Obtained sign off authority for personnel qualifications. -Utilized technical manuals, publications, schematics, and diagrams to assist in troubleshooting. -Organized and assisted in administrative tasks and frequently accomplished tasks with no supervision. -Administered Repair Parts Petty Officer program used to order hundreds of thousands of dollars in parts, and tracking all jobs to ensure completion. -Worked diligently until the job was done, resulting in various missions to be accomplished, such as: Combat Systems Sea Qualification Trial 2006, Baltic Operations 2003, Deployment to the Mediterranean Sea area, as well as several other Fleet, Unit, Ship, and Division inspections and qualifications. -All inspections were passed with no discrepancies.-Trained junior personnel in maintenance, installation, and troubleshooting of all electronic equipment including the Aegis Radar System, greatly increasing their quality of work and level of knowledge. -Proficient in the use of testing equipment such as Oscilloscopes, Multi-meters, Signal Injectors, and Pulse Generators. Show less