John Sparlin Email & Phone Number

Chattanooga, TN, US

Chattanooga, Tennessee, United States

Lenexa, Kansas

I was the primary point of contact for all computer related technical issues serving more than 250 users across 8 offices around the US. -Providing hands on and remote configuration, patching, and support of all Windows and Mac computers, Printers, Mobile devices, and Servers throughout the company-Monitoring and managing the service desk queue using.

Greater Chicago Area

Contracted to Microsoft, worked as part of a team in providing advanced technical support globally to Office 365 Admins-Assisted customers over the phone with troubleshooting tickets related to all Office 365 features and modules-Provided first call resolution for greater than 70% of cases-99.98% of all rated cases resulted in a 5 star satisfaction.

GE Transportation Erie, PA

-Provided Operations and Program support in all Oracle Enterprise Resource Planning (ERP) environments. -Maintained a stable instance, ensuring accuracy and consistency in front-end design and environmental access controls. -Maintained appropriate response times to all support and project related Support Central Workflow requests. -Adhered to and promoted.

GE Transportation Erie, PA

-Tested, tracked, and maintained Sarbanes Oxley (SOX) standards across multiple GE Transportation business applications. -Obtained sign off authority as Alternate Business Internal Reviewer in reviewing and approving hundreds of Test of Design (TOD) and Test of Effectiveness (TOE) documents. -Provided support to application owners in understanding SOX.

Techbridge Erie, PA

-Assisted TechBridge in the migration of email services to the Office 365 Enterprise suite for 52 Nonprofit organizations-Improved operational processes by developing a method for automating email notifications tailored to each employee, supplying them with their new login and password information-Assisted clients with configuring Office 365 to match.

-Assisted customers over the phone in troubleshooting personal home electronic systems.-Consistently solved complex problems delegated by higher level technicians. -Maintained high survey scores for customer satisfaction due to having patience and a positive attitude when dealing with difficult customers or difficult problems. -Provided exemplary service.

Norfolk, Virginia Area

-Coordinated and assisted in troubleshooting and correcting countless faults in the Aegis Radar System’s Transmitter, Signal Processor, and Antennas. -Hands-on experience in component level troubleshooting, operation, repair, installation, maintenance, and testing of highly complex electronic systems. -Obtained sign off authority for personnel.