Cooper Lighting provides lighting, LED, and control solutions to commercial, industrial, residential, retail, and utility markets. Revenues are $1.8 billion. As of March 2020, it is a business unit of Signify, a world leader in lighting.– Provided pre- and post-sales technical assistance to agents, distributors, end users, architects, and specification engineers to enable proper selection and application of products.– During COVID, provided tech support for Germicidal Ultraviolet (GUV) Safety Controls. Systems disinfect spaces when they are unoccupied. Projects included restaurants, churches, and schools.– Interfaced with product managers and field sales managers on product applications. Led product training for sales team. Prepared or assisted in the preparation of technical information for field distribution. – Produced shop drawings for projects showing the location and quantity of required parts. Generated a Bill of Material and a List Price Quote from these shop drawings. Selected products to maximize customer value.– Read and interpreted engineering specifications to determine proper application of products. – Performed application layouts for commercial building projects. Contacted customers via telephone, emails, and field travel to resolve application, layout, and troubleshooting issues.– Worked with quality engineers to identify and address problems or issues with products and make sure that the customer was satisfied with the product and service level.– Always maintained good customer relations. Provided reliable and prompt communications to and from agents and distributors. Analyzed and evaluated problems that arose and resolved them efficiently.– Created and modified concurrent connection diagrams (One-Lines) based off controls layouts and Engineer specifications for submittals and customer requests.– Assisted in preparation of the general catalog development, support literature with the product managers and marketing department.

Omnicell provides a wide range of pharmacy automation solutions that enables health systems and retail pharmacies to improve efficiency, compliance, and safety while helping to reduce costs and grow revenue.– Installed new hardware and software for automated medication dispensing cabinets in hospitals and pharmacies in Georgia and Alabama. Replaced faulty hardware and upgraded applications.– Provided remote support 24/7/365 in a fast-paced, time-critical environment. – Improved personal customer satisfaction each quarter. Achieved first-time fix goal of >90%.– Increased functionality and efficiency of customer workflows. – Complied with all regulatory requirements for confidential documents, including HIPAA and other standards.– Maintained an inventory of parts in real time. Handled all aspects of parts logistics – from orders to tracking and, finally, return shipping.

West Georgia Health, now Wellstar West Georgia, is a healthcare provider in west Georgia and east Alabama.– Directly supported internal customers with software problems and application upgrades. Quickly responded to help desk ticket requests and prioritized these based on first priority and criticality. – Maintained status as first point of contact for health system application vendors. – Maintained applications and upgraded based on a set schedule. Reduced critical downtime of applications.– Analyzed organizational technical needs. Installed applications that fulfilled these needs and boosted productivity.– Gathered user requests and integrated them into applications. Increased user efficiency.

– Collaboratively led a skilled team of pharmacy technicians (8-10) in a fast-paced healthcare facility.– Regularly monitored drug inventory throughout the pharmacy. Reduced excess spending on inventory.– Monitored drug inventory, using wholesaler software to place medication orders. – Delivered time-sensitive medication quickly and accurately to all areas of the hospital. – Released the chain-of-command based on strict protocol. Maintained an accuracy rate near 100%.

– Deployed to hundreds of sites requiring automation hardware and installation. Quickly adapted to each facility’s unique environment and complied 100% with all regulatory requirements. – Imported and built customer databases and systems. – Trained and educated all required employees. Answered questions and provided ongoing support.– Transitioned to a full-time employee after demonstrating speed and accuracy installing critical systems.– Altered procedures where necessary to accommodate the new software.