Customer Account Manager
CurrentIBCC is a manufacturer of custom engineered machined castings for a variety of industries. IBCC helps OEM manufacturers take advantage of cost savings in Asia by manufacturing and supplying parts from wholly owned machine shops and a network of suppliers.Customer Fulfillment• Responsible for managing over 15 customer accounts totaling 12 million dollars worth of business, including company's single largest customer• Approval, placement, entry and audit of customer and vendor… Show more IBCC is a manufacturer of custom engineered machined castings for a variety of industries. IBCC helps OEM manufacturers take advantage of cost savings in Asia by manufacturing and supplying parts from wholly owned machine shops and a network of suppliers.Customer Fulfillment• Responsible for managing over 15 customer accounts totaling 12 million dollars worth of business, including company's single largest customer• Approval, placement, entry and audit of customer and vendor orders• Expedite, coordinate and track shipments of regular production and sample products from overseas suppliers• Develop customer strategies in conjunction with sales, engineering and operations departments• Call on customers to build relationships, assess satisfaction and identify challenges• Achieved 97% delivery performance to customers as measured by monthly performance metrics• Increased customer satisfaction levels as measured by annual Customer Satisfaction SurveysInventory Management• Ensure inventory levels kept to a minimum while meeting needs of stocking and consignment customers• Analyze MRP reports, forecasts and sales data and place orders on vendors Show less
