Design, planning, analysis, data management, award, and construction support to a Design Manager in a security-sensitive environment. City-wide Fiber Optic Infrastructure build-outs, testing and integration. Systems & Security Network build-outs and upgrades, including PSIM, ESS and Connection Oriented Ethernet (COE). Performance management of Engineers, Architects, and Telecommunications Specialists bolstering design activities for sequential network and systems upgrades. Support and coordinate RFP, RFI and BID packaging process for Systems & Security contracts by verifying accuracy of drawings and specifications, obtaining necessary approval signatures from Senior Executives prior to Legal review and advertisement. Schedule and lead site surveys of communications rooms, subway stations, and transit infrastructure including General Orders supporting contract design activities.

• Support a real estate Director in all activities associated with the identification, acquisition, renovation and re-sale of residential and commercial properties in New York City.• Manage and schedule the procurement of construction materials, interface with contractors, city agencies, legal and banking personnel, and inspect contractor work.• Maintain expense reports for all business-related activities to IRS standards for tax filing purposes.

Directed and scheduled numerous Transit Authority-supplied services supporting $2.5M - $3M weekly contractor activities on $4.5B Phase 1 of Second Avenue Subway project. Spearheaded identification and alignment efforts for key stakeholders establishing procedures for authorizing safe operation of work trains on newly installed tracks for all system expansion projects. Trained construction managers and senior support personnel on Transit Authority processes and procedures, inspected and reported on various contractor activities including delivery and installation of various materials required for new subway line construction, and investigated and validated various data sources bolstering cost estimates and written responses to counter contractor-initiated payment requests, labor impact claims, and change order claims (AWOs). Inspection of installation and testing of PSIM systems.

Design, planning, analysis, data management, award, and construction support to a Design Manager in a security-sensitive environment. Systems & Security network build-outs and upgrades including $294M Bus Radio System, $86M Bus Command Center, myriad Communications Room, PBX, and HVAC upgrades. Performance management of Engineers, Architects, and Telecommunications Specialists bolstering design activities for new video wall and full range of A/V systems and treatments serving as centerpiece of state-of-the-art Operating Theater inside new Bus Command Center. Supported and coordinated RFP and BID packaging process for Systems & Security contracts by verifying accuracy of drawings and specifications, obtaining necessary approval signatures from Senior Executives prior to Legal review and advertisement. Scheduled and led site surveys of communications rooms, subway stations, and transit infrastructure including General Orders supporting contract design activities.

Spearheaded cross-functional virtual teams within matrix-managed PMO environment utilizing SDLC methodologies for design, construction, testing, and implementation of numerous Voice, Data and Video Marketing and Regulatory initiatives for products, promotions, billing systems development, surcharges and customer communications bolstering $2.4B portfolio. Eliminated unnecessary rework and cost by writing future-focused, error-free business requirements incorporating entire value chain input, while improving speed-to-market. Developed and implemented numerous process improvements within and between Marketing, IT, Testing, and Sales Channels boosting efficiency, service delivery, and customer satisfaction. Scheduled and budgeted high volume of large, complex projects ensuring timely delivery in achieving organizational objectives and executive priorities. Coordinated and supported IT-based processes enhancing project quality, speed-to-market, customer satisfaction, and organizational effectiveness. Reporting and analytics using myriad tools to assess integrated marketing performance.

• Managed all phases of service delivery operations for broadband products including Frame Relay, ATM, SONET and Ethernet from provisioning to test and turn-up increasing service delivery rates by 45% and customer satisfaction as measured by external vendor measurement indices.• Developed and implemented a training program for 11 direct reports which resulted in them meeting or exceeding job proficiency standards in only 5 months versus the company standard of 18 months.• Coordinated projects with Sales Channels, Service Order Representatives, Provisioning, Central Office Technicians and Installers in a database and matrix-managed environment.• Demonstrated excellent judgment in business and technical issue prioritization by troubleshooting and negotiating with key stakeholders to meet aggressive deadlines and handling escalations.• Partnered with Human Resources to achieve organizational objectives for staffing diversity, training, succession planning and lateral/promotional movement to a legally defensible standard.

• Consistently exceeded sales, account service and collections objectives within company guidelines through a professional, detail-oriented, relationship management approach and by exercising good judgment.• Supported various managers and intracompany staff on resolving billing/service issues, customer complaints/escalations and legal investigations as-needed through diligent systems and records research.• Wrote and proofread a variety of customer response letters and internal correspondence.• Coached new representatives on customer contact standards and job functions as-needed.

• Supported 5 Account Executives in coordinating research activities and media selection processes for client presentations in addition to managing their daily schedules and expense reports.• Developed and implemented a process re-engineering plan that consolidated office operations, established common business practices for materials management and procurement and eliminated administrative backlog.• Trained and mentored 3 assistants.