John Worthington Email & Phone Number

New Jersey, United States

Brussels, Be

I am currently doing USM Training through BeGrip, an APMG Accredited Training Organization (ATO). Contact me directly to schedule corporate training on the Unified Service Management method.

Denville, New Jersey, Us

Seasoned professional with a varied and extensive background in service management.

Iselin, Nj, Us

While continuing some of my US Marketing activities, as Director of Customer Success I am increasing my focus on working directly with customers to help them maximize the value from their investments in eG Enterprise and drive long-term, mutually beneficial relationships.

Iselin, Nj, Us

As a Director of Product Marketing I am responsible for leading and managing product marketing activities including analyst engagement, marketing presentations and providing thought leadership and marketing content.The most important aspect of this responsibility is listening to customers and acting to continually improve their experience with our organization, products and services.

London, Greater London, Gb

Engaged as an IT Service Management Advisor for Dealogic, an international financial software company headquartered in the New York Financial District.

Palo Alto, Ca, Us

Integral in facilitating the establishment of clients’ vision and strategy to support effective transformations from IT operations to IT-as-a-Service operating models. Achieved optimal results by assessing current client conditions and delivering targeted recommendations in the form of transformation paths, transition programs, and developmental activities.

Alameda, Ca, Us

Provided thought leadership in the IT service management space. Directly facilitated ITIL process design and service management program definition workshops; conducted ITIL process maturity assessments and multi-year ITSM roadmap development; provided hands-on leadership for process and service improvement projects; and established trusted client relationships.

Denville, New Jersey, Us

• Fundamental in assisting clients achieve end-to-end visibility of IT services and adapt service lifecycle processes by leveraging intelligent service monitoring by providing ITSM On-Ramp℠ Services.• Supported clients in multiple industry segments through the provision of process assessments, strategic roadmaps, process design workshop facilitation, process automation, and implementation.

Iselin, Nj, Us

Provided business development support to eG Innovations, an emerging software technology vendor, as they entered the US marketplace. eG Innovations has gone on to win Best-in -Class Honors at VMworld 2008, MSTerminalServices.org Reader's Choice, and other awards.

Formally began my ITIL journey. Managed the ITIL implementation of CIBER's Service Desk Solutions; leveraging cross-functional competencies in Help Desk, Maintenance and Remote Monitoring.Assisted the company with a SAS-70 Audit in 2004 via a consulting engagement, leveraging the CobiT control framework.

Assisted a friend and neighbor with his VAR business after 9/11.

Charlotte, North Carolina, Us

Provided NY area sales coverage for this root-cause analysis software company.

Service Level Management responsibilities that included:- Management of domestic and international CPE- Turn-key provisioning and project management- Adherence to pre-negotiated Service Level AgreementsEstablished service specifications through IT and satellite engineering and validated that the end-to-end service would meet both SLA and customer requirements. These activities incorporated capacity/availability planning, as well as financial management tasks.

Irving, Tx, Us

In the 1980's, began a focus on data communications with companies such as AT&T and General DataComm.

Dallas, Tx, Us

My experience at AT&T Paradyne began with a focus on data communications within commercial accounts, and ended with the Global Network Service Provider (GNSP) group, where we were responsible for design-in/build-in of Paradyne's technology into AT&T's emerging services.Some experience at AT&T included process analysis, design, and documentation around TQM, facilitating workshops and orientations and participating in Shared Expectations sessions as part of ISO 9000 initiatives.

Blue Bell, Pennsylvania, Us

My career bagan at Burroughs, starting in the Office Products Group and subsequently transferring to the Financial Systems Division, where I was involved in custom application development (wholesale/retail document processing solutions).