Johnna Guernsey Email & Phone Number

I managed communication with over 1,000 guests on approximately 160 multi-day trips throughout the US annually, maintaining a 98% satisfaction rate. I prioritized the timely and accurate resolution of guest needs, and collaborated with cross-functional teams to ensure smooth logistics and clear communication streams. By proactively reaching out to customers I addressed any concerns or issues, and I ensured relevant information was received within established deadlines. I managed multiple deadlines and priorities, while upholding a high standard of accuracy and thoroughness.

Memphis, Tennessee, United States

Led a team that improved sales by up to 481% in individual department categories, and 70% overall. I trained a team of 13, set effective work goals, and delegated department level tasks based on staff strengths. I also developed and documented department protocols based on customer and employee feedback to increase efficiency and give staff the tools to make informed decisions.

Lincoln, Nebraska, United States

I oversaw a team that increased department sales by 70% through improving sales strategies and customer service standards, reaching out to new customer bases, targeting growth points, and refining organizational systems. I was responsible for tracking inventory and price details for over $500,000 worth of rotating product, collaborating on redesigned merchandising standards, and organizing physical product inflow and movement. I also helped to reorganize and update data tracking and information management systems that were used throughout the company.

Lincoln, Nebraska

I supervised and managed building duties and positioned staff across 3 departments. I monitored and evaluated peers, communicated expectations and deadlines, and managed customer service interactions throughout the building. I operated customer relationship management and point of sale software simultaneously, to ensure a seamless guest experience. I also assisted in the interviewing, hiring, and training of incoming staff.

Lincoln, Nebraska

I acted as a point of contact for up to 10 unique programs per week. I updated field teams on customer needs, acquired permits, campsites and lodging, and organized operational procedures for university level adventure trips and classes, to ensure efficient and successful programs. I utilized the Microsoft Suite to communicate, plan, and document in a virtual environment, while managing a team of 30 peers. I also built and streamlined processes for trip planning using internal customer relation management and inventory management systems.

Lincoln, Nebraksa

I developed outdoor recreation curriculum (including college level courses, summer camp itineraries, and programs for special interest groups) for diverse groups of students and participants. I coordinated and designed programs with an intentional focus on self-empowerment, growth through healthy risk taking, and sustainable outdoor stewardship. I also mentored new trip leaders, and developed and executed robust field training to equip new staff on policies and expectations.

Lincoln, Nebraska

I taught a variety of climbing classes to up to 7 students, and regularly adapted my curriculum to create a more accessible environment for non-English speakers or people with disabilities. I also assumed a lead role for our summer climbing camps, where I designed and delegated lesson plans, and worked directly with stakeholders to ensure effective programs.

Lincoln, Nebraska, United States

I designed engaging and challenging programs, directed and supervised program activities, and coordinated activity progression for up to 250 participants in various settings. I intentionally built environments that created openness, excitement, and mutual support in participants, and I mentored staff on successful facilitation and risk management behaviors during these programs.

Omaha, Nebraska, United States

I organized and facilitated programs that helped cultivate social and emotional skills in students from diverse backgrounds. These programs fostered group growth and collaboration, and taught basic conflict resolution skills and behaviors through engaging activates and challenges.

Lincoln, Nebraska

I collaborated directly with community members and stakeholders across Lancaster County, Nebraska to increase awareness and engagement in local environmental initiatives. I regularly planned local environmental stewardship events and recruited diverse groups of volunteers to participate. I also designed, scheduled, and executed environmental education programs for youth across the county.

Master'S Degree, Outdoor Recreation Economy

Areas Of Focus: Building Resilient Communities in the Outdoor Recreation Economy Diversity, Equity, and Inclusion in the Outdoor.

Bachelor’S Degree, Environmental Studies With An Emphasis In Environmental Education

Activities and Societies: Environmental Leadership Program (Vice Chair) Environmental Sustainability Committee Freshman Campus Leadership.