Johnna Stephen Email & Phone Number

Hamilton, Mo, Us

Hamilton, Mo, Us

United States

I manage the execution of deployments of telematics products in enterprise, middle, and small market companies. I develop and maintain schedules while managing/monitoring day to day responsibilities/activities of field technicians, report project statuses and updates to the Account Manager and Senior Project Management, plan, execute, and finalize schedules according to strict deadlines and within budget, interface with customer/clients on a regular basis, providing project status and problem resolution, provide technical guidance and direction for field technicians.-Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during and after service engagements, ensure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer, assist Account Team with billing for time & materials services and service agreements, accurate completion, timely submittal and archival of required service documentation. This includes Velogic data accuracy, Customer Acceptance Forms and weekly billing.

43Rd Circuit

As a CSW III, I was responsible for investigating child abuse through hotlines made through the Child Abuse hotline as well as managing a large caseload of children and families who were in alternative care. I was responsible for maintaining highly accurate case notes, obtaining and implementing services to ensure safety in the home, communicating directly with families and stakeholders, providing clear, meaningful updates on the cases I was assigned to, visiting children and families in foster homes, residential facilities, relative homes, and their family home to ensure safety on a weekly to monthly basis. I was responsible for preparing and presenting accurate reports to the Juvenile Court System as well as the Family Support Team and my supervising team. I scheduled and lead meetings with the Family Support Team as well. Our goal was to safely return to the children home or to find alternative permanent placement reunification was not an option after all efforts were exhausted. As a III, I was responsible for helping to train any new workers and taking on difficult, more tumultuous, cases. In the absence of supervisors, I was responsible for helping other workers make decisions and reviewing their work, in a temporary supervisory role.

43Rd Circuit

As a CSW II, I was responsible for investigating child abuse through hotlines made through the Child Abuse hotline as well as managing a large caseload of children and families who were in alternative care. I was responsible for maintaining highly accurate case notes, obtaining and implementing services to ensure safety in the home, communicating directly with families and stakeholders, providing clear, meaningful updates on the cases I was assigned to, visiting children and families in foster homes, residential facilities, relative homes, and their family home to ensure safety on a weekly to monthly basis. I was responsible for preparing and presenting accurate reports to the Juvenile Court System as well as the Family Support Team and my supervising team. I scheduled and lead meetings with the Family Support Team as well. Our goal was to safely return to the children home or to find alternative permanent placement reunification was not an option after all efforts were exhausted.

Phelps County

Children's service worker in Alternative Care. My job is to ensure the safety of children who have been removed from their homes for child abuse or neglect and work with their families to place the children back in their homes or obtain permanency through other avenues.

Rolla, Missouri

My responsibilities at Sally Beauty Supply included maintaining a clean, safe, well organized store for customers, providing outstanding customer service through clear communication and doing whatever was necessary to please the customers and ensuring shrink and loss prevention. I was responsible for keeping paperwork updated, organized, and correct, training associates, everyday store operations and working well with my team. I worked as an unofficial co-assistant manager for several months.

Phelps County

I worked mostly with the Early Care and Education department. I was directly involved with Educare, which focuses on training early childhood teachers to be better educators; their other main program is an Anonymous Donor Project (ADP), which is focused on environmental changes and raising the ECKERS rating scale by one whole point in the programs participating. During my time here, I was able to expand my knowledge, as well gain professionalism and experience.

Rolla, Mo

-Assisted customers in setting up new phone plans or upgrades for all the major companies while following a sales path-Used a Point of Sale system to complete transactions for customers and balance the register-Assisted customers with any technological issues or questions in store and over the phone-Organized and distributed inventory while maintaining a clean and safe store-Utilized conflict resolution techniques to resolve guest frustration to ensure a good experience