Handle all of the service claims for Sunspace for over 300 Dealers across North America. Receive all service and warranty claims, review, and strive to resolve them both quickly and effectively. My goal is to keep customers happy!

Daily Activities:* First point of contact for all new and existing clients, employers, and community partners that visited, called, or emailed the employment service centre* Provided initial assessment for new candidates, accurately entered information into Client Tracking System* Consistently provided superior level of Customer Service while adhering to strict privacy and confidentiality policies* Set-up and prepared materials for Synchronous Workshops and assisted participants* Cold called local employers for lead generation of job opportunities* Provided IT support and maintenance in the Resource Centre for 14 computersWeekly Activities:* Arranged, organized, prepared materials, and attended marketing and outreach opportunities with fellow service providers, at local malls, schools, and community events* Assisted with arrangements and organization of in-house Job Fairs* Ensured all available resource materials were relevant and current* Prepared and distributed monthly workshop and events calendar and booked required meeting spaces* Maintained local website and updated events and news itemsAttended and actively participated in monthly staff and resourcing meetings, weekly Employment Counsellor meetings, in addition to twice-weekly morning staff huddles to proactively address and resolve issues while striving for continuous improvement of processes

Employment Specialist: Greeted new and existing clients when they arrived to the centre, explained services and answered inquiries regarding various workshops and programs available. Some included Employment Ontario Programs such as; Second Career, Apprenticeships, OSEB (Ontario Self Employment Benefit), and TIOW (Targeted Initiative for Older Workers).Completed initial assessment to assist clients in determining next steps which could have included; independent job search using resource area, connection with duty/employment counsellor, and/or registering clients for various workshops. Provided clients with information about local and provincial labour markets as well as community services. Recorded and/or updated pertinent client information into CTS (Client Tracking System). Assisted clients in the Resource and Information area by answering questions regarding formatting of job search documents, computer programs and Internet. Also assisted clients with photocopying, scanning, faxing, email and phone usage.Facilitator:Created, designed and customized workshop material and reviewed regularly to ensure it was meeting the needs of the clients (based on program requirements, LMI (Labour Market Information), current trends, local employment, etc.) Engaged and motivated adult learners by utilizing a variety of teaching methods and materials designed to appeal to the different learning styles. Delivered an average of three, two to three hour workshops/weekly.

Counselled and facilitated workshops for very diverse group of job seekers 55+ years of age. After an intake counselling session and needs assessment, participants were enrolled in a series of workshops and programs aimed at increasing their employability, reintegrating into the workforce, and ensuring they remain active and productive in the current labour market. The primary topics included Personal Management, Career Planning, Job Search and Communication/Conflict Resolution.

Performed client intake and needs assessment and input information into systems database. Worked in research and information area assisting clients with resumes and cover letters, job search skills, internet research, etc. Updated job boards, community research materials and basic computer maintenance. Administered, scored and interpreted COPsystem (career planning assessment) for clients. Facilitated group workshops on various employment related topics. Attended and participated in regular team meetings. Answered telephone inquiries and performed additional administrative duties.

Involved in the general counselling and overall support of laid off workers from Lear Corporation Whitby and Smurfit MBI. Assisted individuals in gaining direction for their future endeavours. Duties as a volunteer included resume and cover letter assistance, online research for things such as school/program information and current labour market information and employment trends. Updated in-house job boards and organized available resource material. Performed other general administrative duties upon request of the Action Center Co-ordinator. Also involved in planning and participation of events at the center for workers and their families.

Highly knowledgeable in all aspects of production and inspection of automotive seat assemblies. During my time with the company I attended all available training and workshops. Some of these included Six Sigma Green Belt Training, WHIMS, as well as various other quality and safety training's. Held positions such as Team Leader/Lead Hand and Facility Wide Operator.

* Managed Data Entry, Material Control, and Purchasing Departments, in addition to Plant and Warehouse personnel* Reported directly to the President* Involved in Management Steering Committees and Action/Planning* Customer Liaison* Effectively managed a staff of 150+ including employees from the plant, covering 3 shifts (days, afternoons, and midnights) in addition to the staff of 10+ at an offsite warehouse* Previous to working as Production Supervisor also worked as Labourer, Receptionist, Data Entry and Material Control