John Nam Email & Phone Number

Houston, TX, US

Malvern, PA, US

• Consult on data integration issues, analyzed system capabilities, and implemented solutions to resolve gaps or defects, ensuring seamless client experiences.
• Develop and modify customized reports for client-specific needs, leveraging SQL Server to extract and adjust data queries for enhanced client satisfaction.
• Guide client support teams in advising end-users and led initiatives to reduce support volume by promoting self-service capabilities, and enhancing the adoption of solutions.
• Collaborate with product, development, and marketing teams to provide voice-of-the-customer feedback and alignsupport strategies with product changes and trends.

New York, New York, US

• Co-advise and support five cohorts of 50-60 high school girls through completion of a self-paced summer program by maintaining an exciting, engaging, and accessible virtual environment.
• Schedule and co-host Student Hours with other Advisors to troubleshoot students’ questions, review misconceptions, or provide debugging tips based on projects.

Houston, Texas, US

• Operated and developed methods to automate liquid handling systems.
• Troubleshooted and resolved issues related to the liquid handling equipment and/or other general laboratory equipment.
• Gathered and translated lab tech requirements into automated workflows.
• Created training documentation for lab techs to increase efficiency in labs.
• Ensured the integrity of liquid handling systems through meticulous verification procedures prior to deployment for production purposes.

Houston, Texas, US

• Awarded Beginning Teacher of the Year at SIS and AiC (Aspirations in Computing) Affiliate Honorable Mention from NCWIT
• Teach computer science related topics including HTML, CSS, Javascript, networking, computer management/building, digital citizenship, animation, and game/website development
• Develop and implement lessons in accordance to TEA curriculum guidelines for students ranging from 8th - 12th grade
• Prepare AP Computer Science Principles students for the AP examination and the AP Performance Task to receive college credit
• Sponsor Girls Who Code to spread awareness regarding computer science and close the gender gap in technology
• Sponsor SIS Today (Newspaper club) to inform the student body on school related news

• Oversaw construction of building, interior design, and installation of over $150,000 of machinery, small wares, furniture, and equipment
• Ensured proper measures are taken to pass health and fire code inspections
• Attended over 250+ training hours with corporate to learn proper operations
• Attended meetings with other franchisees and corporate representatives to vote on future developments
• Managed over $50,000 monthly in labor costs, food costs, inventory, and payroll
• Hired and trained 40+ staff while reducing labor costs to less than 18%

US

• Checked in customers and repaired devices such as computers, smart watches, and phones
• Troubleshooted returned TVs, computers, and smart watches for resale
• Handled shipping for customers with warranty protected devices
• Held the highest sales per hour ratio among fellow Geek Squad members
• Assisted in other sections of Best Buy including home theater, computers, and smart home

Austin, TX, US

• Trained 4 new employees in inventory, cashier, and bike repair responsibilities
• Reviewed 5 employee schedules and managed up to 24 hours per employee
• Provided bike repair services on campus for students while advocating for student bike safety at campus meetings
• Completed daily reports of bike services and part sales

Bachelor Of Science - Bs, Electrical And Computer Engineering

Education record