Atlassian – Marketing & analytics team*Created a data-driven Atlassian-wide strategy & program to reduce customer churn*Defined customer segments organized by churn risk (e.g., size, est. churn)*Developed custom churn mitigation approaches by segment (e.g., white glove, low touch)*Developed end-to-end customer engagement processes (e.g., email & call cadence)Unified Women's Health Care – Exec. team*With the full exec. team, developed a 4-year strategic roadmap across UWHC*Identified, organized, sized, assessed, & prioritized 21 growth initiatives (e.g., M&A, physician recruiting, VBC) & 19 enablers (e.g., tech)*Developed actionable op. plans with clear initiative owners (RASCI), KPIs (1-5), and resource needs (next 6 months, next 12 months)*Developed clinic-level investment plans for initiatives inc. labs, mammography, & VBC*Helped UWHC achieve a transaction valuation of ~$1.6B ~9 months post-projectModivcare - Exec. teamCost Reduction Strategy*Identified & defined 30 initiatives to reduce costs (e.g., BPO, real estate, IVR) & grow rev. (e.g., new segments) *Sized, assessed, & prioritized the set of initiatives*Saw successful capture of $50M+ EBITDA impact (Mar-Dec ‘22)Performance Mgmt. Support*Identified owners, OKRs, & milestones to increase accountability & accelerate progress for 18 initiatives*Developed a best-practice governance model (e.g., meeting cadence & agendas) to help surface issues, maintain cross-functional alignment, and track performance*Developed dashboards to track & communicate initiative goal progress*Helped initiative owners regularly update & present dashboards (i.e., progress) to the broader teamLyft – Portfolio of Initiatives Implementation for Operations Strategy team* Worked directly with Lyft's Head of Operations Strategy to design & implement a customized initiatives systems portfolio*Created template initiative dashboard (excel tracker), charter, end-to-end process ("consideration" to "scale"), and roadmap

* Created company-spanning model to structure and manage programs to help multi-billion dollar telecom client stem customer losses; key targets provided by Channel, Area, Region and VP; model used to synthesize, disseminate and align company-wide initiative effort* Created set of proprietary tools used to help manage large-scale, extensive organizational transformation; captured and transitioned key organizational variables including employees, knowledge pockets, budgets, KPIs and new hire lists; dynamically compared new organizational design with key performance indicators including total cost, head count and other key variables* Developed high-impact, personal relationships with leaders in the Telecommunications, Energy and Semiconductor industries as a thought leader able to create and tailor analytical tools and concepts to specific problems faced by leadership

* Selected for highly-competitive economics fellowship to teach introductory economics with John Taylor; departmental standing, creative economic thinking and previous experience TAing intermediate economics fall of senior year helped win fellowship* Ranked as top TA based on quantitative student feedback both quarters; taught two-hour final review session for both Macro and Micro classes

* Created concept and lead development of web 2.0 facebook application to significantly increase nation-wide college student voting turnout* Led process from beginning to end including concept creation, technology development, go-to-market strategy and execution, and partnership and customer acquisition* Recruited key team leaders for Technology Development, College Partnerships, Asymmetric Approaches and Fundraising* Grew organization from two to thirty members, gained active user base of 3,000 in 46 states and 100 colleges, raised $15,000, and secured marketing support from Warner Brothers

* Created key financial models used to optimize worldwide sales force investment and long-term product development; constructed model to estimate worldwide revenue for a three-billion plus worldwide subscription roll-out. Conducted key sensitivity analysis given distribution channel and customer composition. * Led development of recommendation on worldwide support structure and partner coordination system. Based recommendation on data analysis and interviews with senior management, outside experts and key customers* Received full-time offer

Won competitive fellowship for innovative non-profit work. Partnered with Upper Room, a non-profit serving more than a thousand youth during the summer * Created program-changing volunteer organization; increased volunteer numbers 1,000% and significantly increased volunteer efficacy* Solved program-wide accountability problem by organizing pre-existing data into easily understandable, useable program reports for top management* Recruited others to manage program projects and take over program management