Johnna Wright Email & Phone Number

Mobile, Alabama, United States

• Help settle claims and protect the interests of policyholders.
• I investigated potential losses and decide whether the insurance policy will cover the claim.
• I also work to ensure that claims are not fraudulent and that all necessary information is received from claimants.

• My duty at Allstate was to constantly increase client retention by providing excellent service by researching and reviewing coverage data to determine the validity of each claim per policy and providing status updates.
• I Obtained additional evidence from all parties and other relevant professionals, tracked the status of all open insurance claims, and followed up with customers on unresolved issues.
• I documented each file with insurance information from clients.
• Provided exceptional customer service to policyholders by communicating important information and patiently listening to all issues and concerns throughout the claims process.

• Was responsible for maintaining referral log and keeping essential inventory duties by monitoring office supplies.
• Collected co‐pays and deductible amounts for preparing and completing CMNs/SOPs for Sales Reps and documents on tracking log-in settings where applicable.
• Scheduled tickets for routes daily and coordinated timely fulfillment of products and services ordered.
• Evaluated and educated referral sources, patients, and employees on qualifications for service and 3rd party billing.
• Ensured questions and concerns were processed and communicated with patients and referral sources both verbally and in writing promptly.

Master'S Degree, Mental Health Counseling/Counselor

Bachelor Of Business Administration - Bba, Business Administration And Management, General

High School Diploma