 Manages day to day operations of the community. Financial management, policy, and regulatory compliance of the community. Handles billing, collections insurance policies. Oversees and manages staff hiring process. Supervises the operation and evaluation of all aspects of resident care. Provide training and support promoting quality care. Ensures a high degree of resident and team satisfaction. Creates and executes diverse sales strategies and marketing… Show more  Manages day to day operations of the community. Financial management, policy, and regulatory compliance of the community. Handles billing, collections insurance policies. Oversees and manages staff hiring process. Supervises the operation and evaluation of all aspects of resident care. Provide training and support promoting quality care. Ensures a high degree of resident and team satisfaction. Creates and executes diverse sales strategies and marketing initiatives to drive community occupancy. Successes: o Consistent 85% occupancy or greater, o Positive Net Operating Income results, o Maintained 2% turnover or less. o Operated at or below budgeted payroll.o “Best of Senior Living Award 2023” A Place for Momo 93% Resident satisfactiono 92% Employee satisfaction, 100% participation Show less

 Manage the operations of multiple Charlotte market retail operations. Oversaw Spectrum’s first mobile phone roll out (which was the Charlotte Market-2019) Hire, onboard and train results driven teams through sales and exemplary service.

Market the expanded services of the highly specialized surgeons in this practice.Analyze current market trends and referral data to create strategic marketing initiatives.Research, source and call on physicians and staff of health care facilities to build awareness and visibility of the practice. Compile marketing material to present to potential medical practices for referrals.Increase physician’s referrals to this practice.

Senior staff level support of Habitat for Humanity’s mission to provide affordable housing for low income families through the retail operations of the ReStores.Liaison to the CEO and Board of Directors.Responsible for continuing and developing operations of the four ReStore retail outlets.Strategic planning and the execution of product procurement through donations and purchased product that continue to build the donor portfolio.Oversee deconstruction program generating a… Show more Senior staff level support of Habitat for Humanity’s mission to provide affordable housing for low income families through the retail operations of the ReStores.Liaison to the CEO and Board of Directors.Responsible for continuing and developing operations of the four ReStore retail outlets.Strategic planning and the execution of product procurement through donations and purchased product that continue to build the donor portfolio.Oversee deconstruction program generating a revenue of 70,000 dollars. Direct partnership with the marketing department and agency to expand the customer base and build visibility for our stores.Budget and P&L development, planning and oversight.Responsible for the volunteer work force of 150, training and safety in the retail operations. Show less

Responsible for all operational and financial aspects of this profit center generating $10 million in sales annually. Managed all operating expenses including payroll, budgets, and P&L review. A leader in developing a sales culture to exceed company objectives and achieve profitability comps over 8 years in a row. Leading the market in customer service metrics. Succession planning over the short, medium and long term. #1 in NC for Employee Satisfaction (85%; Above company average). Lowest… Show more Responsible for all operational and financial aspects of this profit center generating $10 million in sales annually. Managed all operating expenses including payroll, budgets, and P&L review. A leader in developing a sales culture to exceed company objectives and achieve profitability comps over 8 years in a row. Leading the market in customer service metrics. Succession planning over the short, medium and long term. #1 in NC for Employee Satisfaction (85%; Above company average). Lowest employee turnover in NC. Double-digit increase in % comp. sales. OSHA Certification Training, PCI Compliance Training. Show less

Successfully ran a retail store generating 2.5 million dollars in annual sales. Led Leadership training programs for North and South Carolina. Executive recruiter and trainer for the district.Created a volunteer group to participate in the Adopt a Highway initiative.

Assisted in introducing Kohl's Department Stores into the NC market. Operations manager for a store generating $28 million in sales annually. Personnel Manager for an associate base of 240 associates. Job tasks included benefits administration, annual evaluation of associates, and managed the company’s compensation and savings plan for the staff.

Human Resource/Operations Manager for a retail store generating annual sales of $36 million. Staffing, training, developing and promoting a staff of 420 associates. Payroll budget management. Leader of the St. Jude's Hospital Campaign in the greater Milwaukee metro area.