Managed all aspects of Intel’s supply chain quality management systems with responsibilities for automated tools and quality system documentation.• Managed Intel’s automated materials quality certificate system, handling thousands of certificates per day and maintaining quality status on billions of dollars of inventory.• Managed the supplier audit tool, supplier non-conforming materials tools, and 5 others used by the entire corporation.• Led the global supply chain quality management systems working group, managing a 3-year roadmap for 8 applications used across 9 business groups and coordinating all supply chain quality documentation.• Directed 4 Agile Product Teams’ quarterly plans, weekly backlog, and work priorities.• Gathered and prioritized user requirements. Balanced trade-offs between features.• Defined and executed user acceptance testing for applications, maintaining 99% performance against schedule.• Interfaced directly with factory systems owners to integrate the output of supply chain systems. Maintained >99% uptime with no factory downtime due to supply chain systems.• Defined and project managed a distribution list management tool which integrated with 3 other quality system tools, eliminating redundant features across the tools for automated user notifications.• Architected and implemented simplified and easier to manage information security features in supply chain quality tools, reducing the number of security roles from >60 to <15.• Sustained tools as a system administrator and trained system administrators maintaining >99% performance to service level agreements.• Authored 6 user-facing controlled documents for end-users and administrators.• Produced 10 video training vignettes for web application end users, reducing time-to-learning for users and calls to superusers for help.• Wrote scripts to monitor server status. Reduced time to issue response from hours to minutes.

Managed all aspects of the Fab Materials Organization’s quality management systems. Developed and sustained supplier quality tools and documentation. Ensured software development teams met tool requirements. • Authored a supplier guide to using Intel’s materials quality certificate system, reducing the time to setup by new suppliers and providing hundreds of suppliers with quick access to common solutions.• Project managed my organization’s transition to a new supplier quality issue tool, delivering to user requirements and on-schedule.• Project managed the rapid development of a tool to synchronize material lot status between Intel and third-party warehouses, preventing the delivery of unusable materials to the factories.• Provided first level support to 4 quality system tools, documenting common issue solutions into process documentation.• Created, deployed, and maintained the internal quality audit schedule in my organization. • Conducted quarterly internal quality audits in adjacent organizations.• Trained and mentored 2 new quality engineers.• Certified 2 new supplier auditors across Intel supply chain organizations. • Statistics reviewer on the fab materials change control board, managing changes impacting Intel factories.

Engaged with supplier engineers, managers, vice presidents, and CEOs to align with Intel quality expectations and quality management systems.• Led the global supply chain quality auditors working group, creating best practices for audits, maintaining audit checklists and tools, and monitoring gap closure across Intel’s 9 supply chain organizations.• Led the global supply chain statistics and process controls working group, establishing corporate indicators and improving the indicators by 85% over one year.• Co-chaired 9 task forces for issues threatening to shut down fabs. Kept the material supply intact, identified root causes, and fixed the problems.• Audited supplier business and quality systems at ~60 sites, reviewed supplier audit gap closure plans and tracked to satisfactory closure.• Developed a supplier deep dive audit methodology to compliment the standard supplier audits. Increased the ability to detect supplier issues in areas of targeted risk.• Scheduled and facilitated internal quality audits in my organization. • Conducted quarterly internal audits in adjacent organizations. • Reviewed and graded supplier process control systems for ~30 suppliers quarterly, closing hundreds of gaps to Intel expectations.• Developed a bulk gas quality program to address specials needs within the commodity. Reduced bulk gas supplier quality incidents by 50%.• Produced online training courses for supplier audit and process control systems, providing efficiency for students and reducing instructor load.• Provided first level support for user issues with Intel’s automated material quality certificate system, resolving dozens of issues each year.• Certified 3 new supplier auditors across Intel supply chain organizations. • Trained and mentored 3 new quality engineers.• Managed travel budget on behalf of manager for team of 5 quality engineers.

Enhanced substrate data management systems and improved early detection processes through the effective deployment of automated tools. • Defined, developed, and deployed automated tools for supplier quality monitoring and triggering. Eliminated 32 weekly man-hours to create and distribute multiple reports, changing focus from report generation to actionable response to the data. Reduced false triggers from 95% to 0. Increased information available to users by 100x.• Rearchitected Intel’s material parameter definitions, reducing sampling and reporting requirements and producing $35 million in savings over 3 years.• Supported critical data analysis, problem solving, and engineering for ~5 supplier quality issues and ~20 continuous improvement projects.• Core team member simultaneously on three change control boards managing supplier changes impacting Intel.

Developed methodologies, tools and systems for motherboard and wireless card contract manufacturing.• Project managed deployment of a web-based supplier problem-solving tool, enabling secure collaboration with 3-6 suppliers. Presented the work at Intel’s Quality & Reliability Technical Symposium.• Authored industry standard for resistance testing in connectors, simplifying the method and aligning multiple companies.• Established a gage repeatability and reproducibility process with 3-6 contract manufacturers, improving customer line reject rates by >1,000 dpm.• Created a tester control system to identify functional testers in need of maintenance, reducing the false failure rate by 10%.• Led deployment to suppliers of a non-destructive motherboard stress test process and tool. Improved detectability by 3x over previous generation tool and process. Presented the work at an IEEE conference.• Led a cracked-capacitors task force which cut the response time to customers by 75% and reduced the failures at customers from 500 to <100 dpm.• Evaluated the impact of rework and retest on customer-line fallout and identified 200 dpm of opportunities for improvement.• Integrated process control principles into outgoing quality monitors, providing equivalent quality with 20% the sampling requirements, saving millions of dollars in floorspace costs.• Developed and deployed audit methodology and tool to evaluate and improve outsourced manufacturer process control, establishing for Intel a reputation of quality which contributed to design wins.• Established a retest policy for functional outgoing quality monitors which reduced customer-line fallout at a major PC maker from 4,000 to 2,000 dpm. • Developed a failure analysis sampling methodology which doubled the actionable data per analyzed motherboard.• Authored curriculum for and delivered hundreds of classroom hours and thousands of student-hours of training in statistics and problem-solving at 4-8 suppliers.

Developed methodologies for outsourced manufacturing quality as Intel transitioned between 3 supplier relationship models. Led problem-solving teams for the most complex issues in Intel’s motherboard business. Project managed solutions to supplier issues.• Conducted supplier selection audits at 10 sites to support acquisitions and increase global manufacturing capacity.• Reduced customer-line fallout from 600 dpm to 18 dpm for a chipset attachment problem.• Reduced manufacturer fallout from 3% to 0.2% for a socket attachment problem.• Established methods to achieve equivalent quality from multiple outsourced manufacturers. Presented the work at Intel’s Quality and Reliability Conference.

Developed and stabilized chip attach processes and trained process engineers on new processes.• Improved product yields to world-class levels >99.5% and reduced operational requirements to run the processes.• Project managed installation and qualification of equipment for development and production lines.• Conducted source inspection on production equipment to ensure fitness for function prior to delivery.• Trained seed engineers from 3 sites on the new processes.• Transferred the manufacturing-ready processes to 3 factories worldwide to enable product ramps.• Audited equipment installation and process implementation at new production sites.• Led the global joint engineering team across sites in 4 countries.• Led engineering team for 4 modules in preparation for our site’s successful ISO 9000 certification audits.• Secured and qualified local sourcing for consumable items.

Transferred a new wirebond process from development to production.• Improved constraint capacity by 5%, eliminating major capital expenditures. Presented the work at the Intel Manufacturing for Excellence Conference.• Characterized wirebonder pattern recognition systems to improve robustness to commodity supplier-to-supplier variation.• Project managed the deployment of a wirebonder recipe automation tool which improved the programming time for new products by 800%.• Project managed supplier improvements to improve consumable availability and reduce costs.

Assessed the design issues of several law enforcement products. Developed and evaluated possible design variants that could perform the same function.

Supervised and instructed the pep band as an extra-curricular activities advisor.

Painted interiors and exteriors. Stained and restored doors, cabinetry, and pianos. Customers included businesses, churches, and homes.

Supported production of telephone books and yearbooks.• Line operator for book trimming, halftone scanning, and quality inspection.