John Nesco Email & Phone Number

South Carolina, United States

Support national operations for 8 luxury travel destinations and 500 homes. Work closely with General Managers, staff, and independent contractors. Maintain exceptional relationships with homeowners and guests. Responsible for support of financial and professional goals, P&L, budgeting, and employee relations.

Charleston, South Carolina, United States

Drive daily operations with oversight of 70 short term rental properties and a portfolio of $15M. Responsible for guest services, property management, employee oversight, operational improvement, sales, and organizational development.

Malvern, Pennsylvania, United States

Responsible for overseeing Neighbor Community Support experience and performance, enhancement efforts, and operational improvement. Strategically manage project plans for community support initiatives, and leverage internal/external partnerships to achieve organizational results. Oversee career development and training of community support professionals to.

Hartford, Connecticut Area

• Drive daily operations for a national retailer with oversight of 500+ clients, 1.2M customer service calls, 40 employees, 5 supervisors, and project management. Responsible for budget, P&L, customer service, and.
• Expanded customer base 35% (250 clients) and revenue 20% ($100k) in 2 years through targeted marketing programs.
• Reengineered customer service division by expanding staff 50% in response to increased call volume of 1.2M calls annually.
• Reduced expense by $100k in the 1st year of employment through acute P&L management.
• Spearheaded 3 complex multi-year projects including office move (design, buildout, IT, relocation), customer service platform (design, function, migration), and Case Management/Customer Resource Management (design.

Old Saybrook Connecticut

• Drove daily operations for one of the largest US publishers with 90 employees, 7 production departments, and 180 independent contractors, including oversite of publishing plans, manufacturing, supply chain, and product.
• Hired 100 new employees and independent contractors, at a 98% retention rate, through an intensive multi-year project focused on talent development, performance management, recruitment, culture, training, and.
• Saved $225K in talent expense and $1M in production expense by completing complex contract negotiations with Screen Actors Guild and American Federation of TV and Radio Artists and leveraging Connecticut tax credits.
• Negotiated 200+ complex book acquisitions, with executive members of major 5 publishers (Hachette, Penguin Random House, HarperCollins, Macmillan, Simon & Schuster), resulting in 3.5M of additional revenue.
• Reduced manufacturing cost of goods $100K annually by eliminating 12K square feet of real estate, 85K retail book units, and 10 redundant manufacturing positions.

• Oversaw publishing plan for industry-leading trade publication with 40 national profit centers and $300M in annual revenue. Managed P&L, budget, employee development, daily operations, and product plans.
• Impacted profit margin 16% through acute Key Performance Indicator (KPI) management (cost per unit, revenue per employee, ROI, production cost, EBIDTA, and employee effectiveness).
• Reduced national real estate footprint by 110 units, expenses by $10M, and telecommunications by $3.5M to reverse the effect of an at-risk business model in order to protect company profit.
• Bolstered advertiser base 18% and distribution revenue $5M for 3 consecutive years by focusing on key accounts, new client growth, commission restructuring, and territory realignment.
• Increased sales conversions 10% by driving greater web traffic to local dealership and advertiser sites.