Enjoying a step back in a comfortable semi-retirement role.Providing administrative support to the Logistics Manager; meeting and greeting yard customers; checking inbound supplier and outbound customer deliveries; ensuring all stock records are accurately reported; maintaining all paperwork for delivery and maintenance records; liaising with external IT support and web development partners. Responsible for project managing the ongoing development and administration of company web sites.

Consultant business advisor to various top tier international organisations around North America, Europe and Australasia.

ICT SKILLS & COMPETENCIES:Team Management / LeadershipMediation and Conflict ResolutionNetworking / Relationship BuildingOperating within Regulated EnvironmentsFinancial Services / Insurance / BankingCommunication, Public Speaking / PresentationsBusiness Technology Value AppreciationCapex / Opex Budget ManagementBusiness Continuity / Disaster Recovery PlanningRisk ManagementMatrix ManagementMan ManagementFull P&L ResponsibilityProject / Programme ManagementProblem Solving / Future ProofingOutsourcing ManagementIT Service ManagementAdaptability / Flexibility to Changing SituationsICT Asset ManagementChange ManagementCustomer SatisfactionIT Security PoliciesProof ReadingSoftware Documentation / AuthoringBusiness ManagementContract NegotiationFacilitatorProcess ImprovementRelationship ManagementAchieving ResultsSystem IntegrationIT Service DeliveryICT ProcurementStakeholder Engagement / ManagementCross Functional ExpertiseFull Software Development LifecycleDeveloping Business Critical SystemsFacilities / Security ManagementITIL Certification / ImplementationCustomer Requirements Gathering, Analysis, ReportingRecruiting, Job Descriptions, Mentoring/CoachingC-Level InfluencerDecision MakingDeveloping ICT Strategies.VoIP / Wi-Fi ImplementationUser Experience ImprovementBYOD Security StrategiesCloud Storage ManagementRemote Worker Support StrategiesPERSONAL INFORMATION:Raced in competitive motor sport, inc single seater, auto cross, rallying and drag racing.Fund raising member of motor sport charities, raised over £15,000. School governor at 2 schools.Class 1 HGV driver for 10 years.Learning to fly helicopters and single engined planes.School county player for rugby, hockey tennis and badminton.Choir soloist - performed at Eisteddfod singing Ave Maria half in Latin and half in Welsh, later released on LP. Soloist - sang 'Land of my Fathers' in Welsh before rugby match at national stadium.

Management of the internal web development and outsourced offshore development partnerships; management of the IT support engineering team; responsible for marketing, administration and recruitment activities. Full P&L and general management responsibilities for the organisation of the business as a whole with the view to business expansion across the South West by acquisition and strategic partnerships.

As company project manager for this software component supplier to the vehicle manufacturing and after-sales service sector my responsibilities cover project / programme / product management of outsourced and in-house software development plus on-going maintenance for several products; P&L profitability of development & e-learning projects; localisation (translation) of software product GUIs and e-learning training materials using external translation agencies; account management to client senior management; provide policy and procedural guidance and management relating to development, quality control and information security management (ISMS), liaising with client ISMS / ISO management. I am the senior project manager and scrum master on a major software product development project, managing new product development, on-going maintenance and worldwide deployment. This requires regular travel to attend and deliver briefings in the UK and Europe. I represent the company with regards liaison between the end client product management teams and our QC and development teams based in the UK and overseas. In addition to my many years experience in product / project development management and product localisation, I have a particular interest in ensuring GUI design is focused on maximising user acceptance.

At various times in my career history I have worked freelance on a range of short and medium term contracts through agencies, including:• Interim Head of IT - management of infrastructure, application development, product development, project management, customer implementation teams during recruitment and overlap periods. • Interim Business Relationship Partner – provided stakeholder management during recruitment period (financial services organisation)• IT Management Mentor - provided guidance to IT senior management, board members and non-executive directors through period of considerable business change (property business)• IT Advisor - providing guidance to the ICT steering committee of a London based insurance company, assisting with a company wide overhaul of all ICT application and infrastructure systems. Providing oversight on numerous projects with outsourced contracts and internal staff through to implementation, supporting business managers with planning and project management.• IT Consultant - working on software localisation project planning and delivery for a software company producing back office administration systems, from base US to all English speaking international markets.

In 2005, joined Pavilion Insurance Management as Company Programme Manager. Pavilion was a multi-site online retail personal and commercial insurance broker with 100+ staff and revenues of £12m. • contract managing 100+ exceptionally diverse projects covering in-house application development; multiple insurance product web developments; infrastructure updates, building alterations and security enhancements.• process mapping the development of products end to end, providing a cost to build analysis which revolutionised their approach to bringing on new products.• recommended separation of IT department into an IT Services company to develop a saleable version of their web portal, web sites and back office business systems.In 2006, appointed Managing Director of PavTek IT Services on its creation from the IT department of Pavilion Insurance. • instrumental in ICT transformation and the subsequent growth of the Pavilion business.• launched a strategic redevelopment of the in-house on-line quotation and integrated back-office systems, C#, .NET Framework, SQL Server and co-hosted architecture.• successfully managed the outsourcing of key module developments through companies based in Mumbai and St Petersburg.• designed, sourced and implemented a wide ranging infrastructure expansion away from internal servers to an externally co-hosted multi-server/virtualised double redundant platform.• implemented a range of project, operational, asset and budget management procedures including ITIL and TCF related customer service policies.• Responsible for £2m capex and opex divisional ICT budgets.In 2007, Pavilion was bought by the Jardine Lloyd Thompson Group, international insurance brokers, appointed to the board of JLT Online and responsible for the re-integartion of the PavTek IT Services company back into the group. Responsible for all IT Services and IT Development Services to the new company.

I owned a number of businesses including a retail and wholesale giftwear/clothing company, a magazine management company, a website design and a software and infrastructure development company.

Consultant/advisor to various FS/Fintech advisory committees.

Built and managed system testing & documentation authoring departments for this CRM solution provider. Project managed all product localisation towards expansion into Western Europe. Responsible for supporting the CRM and Payroll product development groups in Leicester and Newcastle upon Tyne. Implemented automated system testing for all upgrades and bug-fix releases against the Windows Logo certification standards to protect the Microsoft Gold Partner status.• Expanded the remit of the authoring group from writing user manuals, into developing installation guides, interactive help and FAQs, building of a Sharepoint based knowledge management database and standardising all company documentation templates for both paper and e-communications. • Responsible for managing the development department's ICT infrastructure; designing and building the testing area platforms; introducing automated testing using RoboTest scripts; development of disaster recovery plans integrated into the company's DR and Business Continuity plans; recruitment, mentoring and training of department staff; organising team building events. • Created adaptable test environment with ghosted system images, which proved extremely successful reducing support issues by ensuring all bug fix updates and full releases to be automatically tested on over 110 different platform and system combinations overnight. • Project managed the translation, integration, implementation and support of a number of foreign language version releases. This included visiting the local resellers across Europe, identifying areas of functionality concern; selecting UK based translation companies; working closely with them and the reseller on the interim and final translation scripts. After releasing within Europe the plan was to further extend into worldwide sales, this made the company a very interesting investment opportunity.

Joined the company just after the UK office opened as part of new senior management team to introduce the Windows based integrated insurance broking back-office system to UK and World marketplaces. Reposnsible for building and managing teams covering development, implementation, support and technical services; localisation of the US software product into a system that would sell in the UK and around the world. Development of short, medium and long term product strategies and continually renegotiate access to development resources based in the Chicago and other offices whilst local developers were recruited. UK based developers and QA staff ensured development of unique UK modules within a global single release company strategy, alongside standard modules with specific UK (country based) functionality. Monthly travel to the Chicago & Toronto head offices for development priority meetings in competition with US and Canadian colleagues for resource allocations• Develop system functionality in line with changes in the technology market place, user requirements and regulatory changes• Developed and integrated various 3rd party software, using their brand recognition to add perceived quality and increasing sales opportunities; also the specification providing dual currency functionality in advance of EMU• Software house representative on two industry initiatives, CLMI and Polaris, developing industry data and process EDI standards for transmission between brokers and companies• Developed first e-mail based trading initiative between brokers and companies• Answered questions before the parliamentary committee on technical developments in the financial services industry both specific to the UK plus globally• Adjunct lecturer at US Universities (IL/AL) on IT Management in global software market places, Programme / Project Management from real life perspective• As Deputy MD seconded for MD at US board meetings, presentations on World IT software development

The company produced a fully integrated back office administration system for the insurance broking sector that delivered workflows from customer retail insurance quotations through business take-up on to nominal ledger accounts. Starting as a software trainer and progressing to consulting to improve customers usage of the system via focussed user training and system configuration.

Short term contract to manage the branch and the building conversion project from 100% warehouse to 50/50 split with new self access storage facility.

Dealing with any customer problems (pre/post sale); organising and managing the handover of new & used vehicles to customers on collection day; liasing with the workshop, dealership, manufacturer and the customer to ensure that problems were resolved and general vehicle servicing completed in a timely manner.

• Managed the day to day operations of various branch offices across the UK.• Authorised loan applications both unsecured and secured.• Managed outstanding debt collection activities.• Supervision of clerical and junior management staff and their development training. • Seconded to cover holidays and absences of branch managers.

Sweeping up stone dust back from crushing machinery into bags.