John Nickens, Cscp Email & Phone Number

Plano, TX

• Responsible for managing operations of Canadian plant, overseeing the production of 1.2 million metric tons annually to supply (2) US terminals and shipments to international/domestic customers via diverse modes of.
• Coordinated resupply to (3) terminals on the East Coast from a monthly fixed vessel, managed tank inventory levels and all inbound/outbound inventory movements for each terminal, supplied customer orders via diverse.
• Developed and successfully implemented 12 month S&D contingency plan in preparation for multiple plant production outages; ensuring customers an unparalleled security of supply while preserving forecasted resupply to.
• Managed POs for multiple domestic and international accounts and provided services including logistics and transport management, railcar tracing, rail fleet management, and 3PL scheduling
• Entrusted to be SME on NA Operations during implementation of new Oracle Cloud ERP system; lead the user acceptance training for NA and upon successful Go Live, conducted user training for internal team and all.

France, US

• Responsible for managing and growing accounts which generated 65% of total revenue
• Superb commitment to customer engagement and service at a level which drove order volume up consistently and accurately through competent supply chain management
• End to end scope of supply chain operations for domestic and international clientele and delivered effective reporting to executive management and client for aggregate visibility
• Thoroughly tracked production figures in accordance with client forecasts, ran statistical analysis to assess potential bottleneck issues in which proposed solutions were shared with senior management
• Guided continuous improvement and cost savings initiatives through lean analysis of various KPI’s leading enhanced business processes and client service performance

Plano, Texas

Successfully initiated plan to reshape inventory management procedures and reclaim space after performing complete physical and systematic audit.

Dallas, TX

• Encompass various roles including departmental comprehension of products, shipping and receiving, brand materialization, VoIP network operations and return and refund analysis.
• Utilized expansion analysis data to facilitate an average 45% annual growth per year
• Directed departmental operations in compliance with all operating policies and procedures while maintaining 98% order accuracy rate, reflective of high level industry standards
• Developed and implemented standard operating procedures for all department processes to include provisioning telecommunication products and maintaining order systems and databases.
• Liaised between domestic and international customers to ensure comprehensive contract management as reflective of strategic customer relationship management initiatives
• Interviewed, trained, developed and lead a team of employees responsible for 50%+ of company revenue by engaging in client-driven practices and continuous improvement efforts

I am currently freelance working with two websites to periodically update, modify, and add information and multimedia. I also design logos and brand identification as a freelance designer. My work entails, logos, color scheme, t-shirt graphics, posters, banners, user guides and advertisements.