• Spearheaded Cash & Debt Collection, Billing and designing and optimizing operational processes, resulting to smooth implementation, and fostering improved efficiency.• Crafting and implementing unique collection strategies to maximize financial results.• Possessing robust analytical abilities with a proven track record of effectively interpreting data to make informed reports and decisions.• Provided advisory support during system integration tests, resulting in comprehensive process documentation for effective in-life management.• Coordinated with project-level participants, implementing measures that continuously developed and improved processes, positively impacting overall workflow.• Demonstrated commitment to quality & efficiency by promptly resolving process disturbances, contributing to operational excellence in billing and cash collection processes within the new system. Proficient use of CRM & Salesforce tools enhanced reporting capabilities and facilitated statistical evaluations for informed decision-making. • Collaborated effectively with stakeholders, Customer Service, Sales, and IT departments, achieving seamless cross-functional synergy.

- Drive business unit sales growth; deliver top line sales results and growing the business through business insight to action. Managing P&L reports for financial profitability - Performing research to determine customer needs. Creating and communicating a strategy for the development of products. Setting sales objectives that align with consumer demand to reach sales- Coordinate new retail store promotion and marketing campaigns to enhance customer experience. - Identify sales & KPI improvement opportunities; strategic planning and collaborate with store management to drive commercial success.- Implementation and assurance in compliance of brand operational standards. - Inventory management. Work closely with relevant teams to manage purchasing activities and inventory level to optimize cost management.- Strong implementation of brand Visual Merchandising standards, analyzing category sales report, brand guides and markets. - Sources for open roles and schedules interviews for assigned team. Facilitates associate onboarding and completes associate observations.- Provide employee training and coaching to improve employee performance, development, and retention.

• Drives sales growth by overseeing the product lifecycle and has a primary duty of management, actively directing and managing direct reports• Performing research to determine customer needs. Creating and communicating a strategy for the development of products. Setting sales objectives that align with consumer demand to reach sales goals• Leads and inspires associates to unlock individual potential for extraordinary results. • Coaching and mentoring associates to be accountable and drive the best customer experience. • Responsible for the overall floorset process to ensure product is available and merchandised on the sales floor in a visually compelling way• Deliver sales targets, deliver bra business to plan, achieve inventory control targets• Drive store conversion to plan– as per yearly KPI setting for the store• Implement company SOPs in all merch related tasksExecute flowless transfers between stores / other markets• Implement delivery controls in place as per SOP• Deliver timely floorset implementation• Assumes total store leadership in the absence of the Store Manager and is a partner in the strategic planning of short and long-term goals• Responsible for the overall appearance and presentation of seasonal merchandising strategies through brand guide planning, mapping, and executionLeverages visual merchandising filters to create sell down strategies and impact decision making• Maintains and updates floor plan and fixture block leveraging the Digital Brand Guide and fixture databaseSupports all merchandise flow activities, including leading teams in processing and replenishment as appropriate• Reinforces and supports merchandise flow standards, assessments, inventory and backroom organization• Delivering top line sales results and growing the business through business insight to action• Building customer loyalty through current brand strategies, including credit (US only) and customer relationship marketing

• Oversee day-to-day retail and sales operations of Victoria's Secret flagship store. • As a leader for operations and customer experience at the business unit, I drive sales growth and actively lead my direct reports, while enhancing staff productivity and sales performance.• My role contributes to the store’s culture, associate engagement, overall customer experience. • Drive other business unit kpis growth, delivering top line results and growing the business through business insight to action.• I identify sales & KPI improvement opportunities; and collaborate with store management to drive commercial success.• Coordinate new retail store promotion and marketing campaigns to enhance customer experience.• Ensures effective execution of sourcing, selection and onboarding processes across the total store• Provide employee training, coaching and development to improve employee performance and retention.• Provides leadership that drives total store results, acts as the culture and talent lifecycle champion in the store and has a primary duty of management, actively directing and managing direct reports• Work closely with relevant teams to manage purchasing activities and inventory level to optimise cost management.• Demonstrates expertise in Stores Operating Procedures, company and the Guide policies• Role models, coaches and develops best-in-class selling behaviors

• Directed operations of Starhub's Collection, Finance, Billing Support, and Credit Control team, impacted a streamlined processes and increased efficiency.• Assess & enhance procedures, process & systems to elevate both efficiency and effectiveness.• Lead 8 junior executives and collaborated across units to provide financial analysis, improve internal processes, and implemented systematic procedures, contributing to enhanced strategic planning.• Leverage a variety of communication channels including phone, email, and written correspondence to engage debtors and facilitate payment negotiations.• Managed escalations for complex customer billing and system issues, demonstrating effective problem-solving and overseeing the implementation of tools and systems that resulted in consistent positive customer satisfaction outcomes.

- People management – Managing and supervising staff strength of up to 50 crew members and 6 managers. Responsible for the restaurant’s overall human resource objectives which involved staff recruitment and selection, employee orientations and trainings, assigning and scheduling, coaching and counseling. My role also involved communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; reviewing compensation actions; as well as enforcing policies and procedures. - I was also responsible in the total quality management and effectively taking charge of the restaurant’s service quality, inventory management, cash control and profitability. - Under my leadership, I ensured that my restaurant surpassed the highest standards in audits for food, services, cleanliness and overall store operations.

• Led a team to deliver excellent customer service, providing consistent support and coaching for customer service agents.• Successfully resolved customer issue escalations, contributing to a consistently high level of customer satisfaction and positive feedback.• Implemented effective strategies to enhance team performance, resulting in improved efficiency and elevated overall customer experience.

- Oversee daily operations: Manage and optimize the daily functions of the operations, including shift controls, staff schedules, and customer service standards, ensuring smooth operations and exceptional customer experiences.- Inventory management: Handle inventory levels effectively by monitoring stock levels, conducting regular stock counts, and placing orders as needed to maintain adequate supplies while minimizing waste and excess.- Cost control: Monitor and manage Cost of Goods Sold (COGS) by implementing strategies to control expenses, minimize waste, and optimize profitability while maintaining quality standards.- Staff management: Lead and motivate the store team, including training, coaching, and performance management, to ensure a high level of productivity, engagement, and customer service excellence.- Collaboration and communication: Foster open communication and collaboration with other departments and stakeholders, such as head office, suppliers, and support teams, to ensure alignment with company goals and objectives.

- Staff management: Lead and supervise a team of up to 40 crew members, overseeing their training, development, and daily scheduling to ensure efficient store operations and exceptional customer service.- Operational oversight: Manage the day-to-day activities of the branch, including inventory control, product movement, and sales projection, to maintain optimal performance and meet business objectives.- Financial management: Take charge of profit and loss (P&L) responsibilities, implementing strategies to minimize controllable costs such as food cost, labor cost, and spoilages, while maximizing profitability and revenue generation.- Forecasting and planning: Utilize sales data and market trends to forecast demand, plan product orders, and optimize inventory levels, ensuring adequate stock availability while minimizing excess inventory and waste.- Recognition and achievements: Recognized for outstanding performance and leadership, awarded KFC's Best Manager in December 2006 for dedication, excellence, and contributions to the success of the brand