Call center environment, take calls as they arrive in the dialer. Consistently exceeds call goals and calls per hour over 100%.

Project Manager for several SharePoint and Automate employee user projects. In charge of designing project wireframes and listing objectives for 3rd party development using meistertask and Jira. Project lead for developing multiple medical, EMR applications for company use. Setup new employee accounts in Windows Active Directory for accessing company applications and online software. Tracked records, set employee permissions and monitored issues using the Dynamics ticketing system.

Perform professional Information Technology Specialist duties such as Software installation and management. Management roles and permissions in Active Directory for employees within the company and across company platforms. Repair equipment, upgrade and install software, troubleshoot workflow snd connection issues. Assist with roles involving Cloud permissions and remote computer assistance and repair. Wipe and reimage, catalog, and assign company equipment.

I handled the media and marketing for this former outdoor survival gear website.

Answer phones, handle customer accounts, have great customer service, and communicate between departments and management

Working inside the photo department, I assist customers with purchasing, photo sale choices, and troubleshooting any problems they encounter. I do color correction and size adjustments to meet customers' specifications. I answer the department phone, and clean, stock the shelves and face the shelves. Working in the pharmacy, I take in orders, type in the orders and submit the claims to the insurance company. Upon approval from the pharmacist and insurance, I prepare the medication and apply the necessary labeling. Pharmacy Technicians answer phones, assist customers, make sales and solve patient insurance issues.

Using Wordpress, I update the webpages for the department and prepare documents in accordance with Web Accessibility and ADA Compliance, as well as file away and post record of payroll.

I assist Faculty and Students with issues concerning the proper use and navigation of Blackboard and other digital media such as software and hardware issues. I complete any tasks assigned by the supervisor or any secondary technical issues with the computers or software found in the office or faculty lab.