• Developed training materials and monitored training sessions for the successful implementation of Workday, a company-wide ERP solution, ensuring effective support and utilization across all departments• Prepared go-to-market materials using Microsoft PowerPoint for tech-solutions to be shown to clients interested in the offerings• Presented solutions and projects to Chief Operating Officer of 250+ employee company, taking feedback and addressing concerns to create best resources for employees

• Analyzed cash, credit card, and gift card transactions to balance daily revenue.• Anticipated customer needs and adjusted inventory and store organization accordingly.• Handled customer queries and requests, delegating cases across different departments and employees.

• Curated logistics for a first-time annual fundraising event focused on community mental health initiatives and access. • Coordinated with existing sponsors and new contributors to purchase raffle ticket items, catering, and decorations.• Managed organization’s executive logistics including partner information, budget allocations, and overall administrative planning.

• Maintained grocery store’s functionality and appearance by aiding 100 customers daily, handling necessary restocking, and organizing displays to best appeal to customers• Worked with a team of 30+ members, collaborating across different departments to best address customer needs• Trained new employees in administrative tasks, store navigation, and customer service