Housekeeping Ocean Park, facilitating large-scale tourism attractions, supporting harbourfront development and Lantau development from tourism perspective.

Acting as the divisional administrative head to lead a team of 10+ staff providing administrative, executive and financial support for an office of 300+ staff, handling annual budget and monitoring the expenditure position of $100m+ resources.

Supervising a team of 15 officers to implement Working Family Allowance Scheme, formulating and delivering induction training to all new joiners, handling complicated complaints and appeal requests.

Supervising the premium hotline team and conducting call analysis

Solving enquiries and complaints related to drivers, assisting manager in drafting line-to-take on new campaigns.

Delivering youth programs for students from pre-school to post-secondary school levels, providing customer service to all incoming guests.

Assisting director to conduct research on free-trade, visa policy and Greater Bay Area development opportunities, planning AmCham visit to China.

Supporting native English-speaking teachers to deliver English classes, preparing class materials