John Nikula Email & Phone Number

Boston, MA, US

Promoted to Director after adding responsibility for legacy product account management and growing the team to 25 members globally. Reported directly to the Chief Revenue Officer starting in 2022 and served on the Senior Sales Leadership Team (typically reserved for Vice President+). Continued to refine the processes and techniques of the team, which.

Boston, MA, US

Brought onboard to remake the SMB account management team with a new mission to maximize customer retention as well as upsell additional solutions.Rebranded the team as Relationship Management and seeded a new culture and mindset. Instituted KPIs, incentives, and work processes aligned with the north star of churn reduction. Established regional Team Leads.

Lowell, MA, US

Transformed the existing Custom Education practice based on a new charter to provide customer services that drive adoption of Kronos by their end users. Analyzed market need and defined a variety of new user adoption consulting and change management services to supplement existing education consulting and course customization offerings. Delivered $3.5M of.

Lowell, MA, US

Managed practice that provided education consulting and course customization services to Kronos customers. Improved processes for scoping engagement level of effort, gathering and validating customer requirements, staffing engagements, and managing customer projects. Evangelized services internally and with customers, and supported custom education.

Lowell, MA, US

Led a team of instructional designers responsible for designing the curriculum for Kronos’s $14-19M customer training business. Implemented a new model for audience analysis and task-based learning object design. Deployed a new learning content management system for single-sourcing ILT, WBT, and performance support content. Created new ILT and WBT.

Responsible for all content created for Comet Learning products and client service projects. Reoriented services to reflect changing corporate strategy and target marketplace. Managed majority of Comet’s client service projects. Developed marketing content and supported sales engagements.

Responsible for the design and development of Instruction Set’s ILT curriculum, and for the content design of Instruction Set’s WBT curriculum. Managed internal staff and numerous contractors. Spearheaded curriculum strategy planning, course development process definition, and instructional design methodology refinement.

Managed redesign of Instruction Set’s ILT curriculum for self-study WBT. Instrumental in the creation of a dual-use content design process for ILT and WBT. Served as lead designer for the company’s initial client WBT projects.

Managed development and maintenance of Instruction Set’s curriculum of 200+ days of IT instructor-led training. Served as both lead instructional designer and editor for most projects. Managed internal and external development costs.

Developed and edited courses in Instruction Set’s IT curriculum. Managed course customization projects and new-hire training program rollouts for major clients.

Generated sales leads in a variety of sales territories. Promoted to become Instruction Set’s first Account Manager for the Mid-Atlantic, established market presence and generated the territory’s first repeat clients. Transferred to the company’s flagship territory, New England, and grew the territory’s revenue 15% in five months.

Bachelor'S, Philosophy

Graduate Courses, Instructional Design