John Carlo Datuin Email & Phone Number

John Carlo Datuin is a Helpdesk Team Lead at Data Connect Technologies Pte. Ltd. at Data Connect Technologies Pte Ltd.

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  Helpdesk Team Lead

  Data Connect Technologies Pte Ltd

  Apr 2024 - Present - 5Th Floor Metro Lifestyle Complex, Corner F. Torres Street And E. Jacinto Extension, Davao City

  🔹 Lead and manage the Helpdesk team: Facilitated day-to-day operations and ensured high-quality IT support.🔸 Mentorship: Fostered a supportive and collaborative environment for team members.🔹 Coordination and Collaboration: Worked with team members, supervisors, and 3rd party vendors for efficient issue resolution and high customer satisfaction.🔸 Support Actions and Requests Management: Managed and processed using ticketing systems like ManageEngine, Freshworks, and Jira.🔹 Comprehensive Technical Support: Diagnosed, troubleshooted, and resolved a diverse range of software, hardware, and connectivity issues. Ensured follow-up until issues were resolved.🔸 Problem-Solving: Excelled in asking probing questions and researching, analyzing, and rectifying problems.🔹 Reporting: Provided monthly/weekly Helpdesk reports.🔸 Documentation: Created and maintained comprehensive documentation for IT processes and systems.🔹 Software Administration and Support: Administered, supported, and installed software applications and tools, focusing on Microsoft 365 administration, including Exchange, SharePoint, etc. Also handled Intune, Active Directory, and Domain management.🔸 IT Support: Provided Tier 1 to 2 IT support to non-technical users through remote support services.

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  University Of The Immaculate Conception

  Enterprise Networking