John Norling Email & Phone Number

Cedar Park, TX, US

John’s primary consulting focus in providing practical solutions is helping health systems successfully transform into IT service providers for their community partners, including EHR donation programs, implementing vendor management strategies to maximize their investments and relationships and developing IT integration plans for mergers and.

Austin, TX

Austin, TX

• A direct subsidiary of Ascension, a $25B healthcare system with 165K associates, 34K aligned providers, 153 hospitals, and 2600+ sites of care across 22 states. In this role, I led 450+ in the delivery of centralized.
• Led an Office 365 initiative for migrating 200K mailboxes and upgrading 125K desktops to Office 365 over 24 months, with a capital budget of $10M, five-year operating budget of $115M.
• Delivered YOY average annual operating expense budget reductions of 10% through automation, innovation, standardization, vendor management and process maturity.
• Led the redesign of the System Administration support model; improved customer service and associate satisfaction.
• Implemented a Vulnerability program for protecting against data breaches and virus infection by eliminating 1200 external vulnerabilities and managing remediation of 700K internal vulnerabilities.
• Routinely presented infrastructure topics to 4600 associates and engaged a communication framework and mentoring.

• In this director role, I managed Service Delivery and Engineering, with oversight of infrastructure services for 20 hospitals and 300+ sites of care across Texas, Arizona, Idaho, Washington, Louisiana, and Arkansas. I.
• Led insourcing program from IT Outsourced provider of infrastructure teams with 1000 employees including defining the organization model, establishing ITIL processes, governance structures, completion of 60 projects.
• Managed outsourced vendor of the printing environment with 38K+ printing devices with 1B+ pages a year printed with budget of $23M.
• Managed Vendor portfolio of $110M annually utilizing a governance framework for contract compliance and service delivery
• Functioned as a member of Technology Advisory Review Board reviewing all technology standards and core processes based on the ITIL framework.

Austin, Texas Area

Increasing responsibilities in the areas of Infrastructure Technology Outsourcing leadership, strategic planning, technology development, team management, and project management.

Bachelor Of Science - Bs, Electrical And Electronics Engineering

Master Of Business Administration (Mba)