Development professional responsible for managing $20 million/year budget to fund various programs and services in the Diocese of Brooklyn, helping those in need in Brooklyn and Queens - the 1.5 million Catholics in the Diocese and beyond. Also responsible for overseeing $70 million in endowment funds, producing $4 million in grants per year to support various ministries within the Diocese of Brooklyn. Set strategic direction for over 15 different programs including scholarship support for 5,000 students receiving a Catholic education.

• Prepared multi-year budget and sales plan for self-owned business with $1M+ projected 3rd year sales• Managed daily production activity and costs and provide customer support• Designed marketing plan and partner with local franchisees to build business brand in NY Metro area• Partnering with local franchisees to build business brand in NY Metro area

I held various positions as follows:Sales Ops Mgr•Managed $2.6B annual revenue budget for VP•Forecasted revenue and recommended sales focus items•Reconciled actual results to ensure appropriate quota attainmentBusiness Ops Mgr•Managed department with $3M budget, 6 teams and 100 employees in Rio operations competency center•Reengineered teams and processes that reduced 10 headcount •Reduced customer complaints by 50% in one year•Collaborated with IT to deploy Rapid Online Financing Tool, a website that generated $500M revenue in 2006 fulfilling contract requests in less than one hour from previous 48 hour turnaround•Passed 100% of audits based on Business Controls and Sarbanes Oxley requirements•Scripted FAQ list and phone options that enabled self-help and swift issue resolution for customersCustomer Ops Mgr•Managed workload and development of 20 employees responsible for US and Canada IT equipment end of lease process•Created a simplified decision grid that facilitated processing of customer end of lease decisions consistent with contract terms, leading to incremental revenue of $5.6M first year in production•Designed requirements for customer website and implemented new management system that optimized profit, reduced customer disputes and achieved inventory targets•Headed project responsible for designing and executing a mission transfer of 16 jobs from US to Brazil, fully implemented and functional within 2 months•Led a task force to identify and resolve over $4M in unpaid invoices in Mexico•Conducted process reviews and designed new business models that resulted in the end of lease operations in Japan and in Latin America running efficiently and being audit compliantTeam Leader•Led team in managing customer relationships and negotiations•Administered company wide project that improved billing quality•Trained and deployed top 100 customers from paper documents to website that processed end of lease decisions