● Responsible for troubleshooting and supporting hardware and software for more than 100 external companies.● Maintained detailed documentation on tickets and projects utilizing in-house ticketing system.● Provided training to new employees to ensure proper escalation and security procedures were being adhered to.● Required to troubleshoot client issues in a respectable window of time to maximize clients experience and business continuity.● Required to maintain constant… Show more ● Responsible for troubleshooting and supporting hardware and software for more than 100 external companies.● Maintained detailed documentation on tickets and projects utilizing in-house ticketing system.● Provided training to new employees to ensure proper escalation and security procedures were being adhered to.● Required to troubleshoot client issues in a respectable window of time to maximize clients experience and business continuity.● Required to maintain constant e-learning training to ensure skillset is steadily improving. Show less

Responsibilities: Manage Front Desk Associates (FDAs) and Housekeeping (HKs) to ensure policies and procedures as outlined in the Front Desk Operations and Cleaning Checklist are followed at all times. Manage and motivate FDAs to emphasize superior service.attire and nametags. Provide onsite training to new FDAs and HKs as needed to instruct them on all assigned job responsibilities. Ensures that Front Desk and Housekeeping systems are followed according to GG… Show more Responsibilities: Manage Front Desk Associates (FDAs) and Housekeeping (HKs) to ensure policies and procedures as outlined in the Front Desk Operations and Cleaning Checklist are followed at all times. Manage and motivate FDAs to emphasize superior service.attire and nametags. Provide onsite training to new FDAs and HKs as needed to instruct them on all assigned job responsibilities. Ensures that Front Desk and Housekeeping systems are followed according to GG Policy and Procedure. Manage Zen Desk customer ticketing system and ensures front desk staff correctly enters information into Zen Desk. Manages and controls the Service Channel ticketing system. Communicates with Regional Member Experience Manager and General Manager regarding ways to improve Front Desk and Housekeeping operations. Provide operational assistance as required by the Regional Member Experience Manager. Manage and support retail, concession, and promotions; orders all concessions as needed and receive items in the inventory control system. Conducts daily and month-end retail and concession inventories. Must maintain a minimum target % of profit margin on all retail sales. Serves as liaison with all Corporate departments Show less

Provide maintenance on machines and help customers with any questions they may have about the machine functions. Also assist with running the POS system as well as managing members concerns.