Music Producer specializing in Media and Entertainment Industry. Artist development, Freelance Producer for T.V., Movies and Video Games.

o Maintaining a high level of guest service by providing support to Front Office and Front Service teamso Greeting and checking in/out guests, and notifying appropriate teams of VIPs, special requests, guest feedbacko Prioritizing early arrivals and staying in communication with housekeeping manager to meet guest’s expectationso Conduct daily pre-shift, communication and one-on-one meetings, and coordinating activities with other departments to facilitate increased levels of communication and guest satisfactiono Assisting in daily room inventory controlo Resolve guest issues and concerns to ensure a positive experience from beginning to endo Follow up on any previous shift’s outstanding issues to ensure a timely competitiono Supervise the service of Front Desk, Guest Services, Bell and Door teams.o Ensuring all signature service standards are complied with and that policies and procedures are consistently appliedo Manage guest relations and info mailboxes dailyo Ensure team (front desk, GSR and bell/doormen) tasks are completed before end of shifto Having a broad understanding of the hotel and its operations, including room types, available amenities and services, venue hours, special events, etc.o Training, scheduling and disciplining Front Office employees, with a focus on developing talento Ensuring all monthly and annual goals are met.

Manage Front Desk Operation for a 24 room 5 Star Boutique Hotel / Members club Manage 25 person staff including AFOM, Concierge, Front desk Agent, Bell Staff, Doorman, PBX, Club Reception Execute proper training and implement procedures to ensure provision of quality service Unique personalize guest service based on extensive knowledge of individual high profile clientele Control all aspects related to the revenues and operating expenses of the hotel Oversee room reservations, front office systems, supplies inventory and scheduling to maximize revenueExtensive Knowledge of all areas of Hotel OperationInterview, train, supervise, counsel, schedule and evaluate staff Diplomatically and effectively resolve guest grievances, compose correspondence and initiates follow up phone contact