Johnny Coots Email & Phone Number

At WinCan I am part of a small team of support technicians in the United States who provide remote and on-site support for the WinCan software as well as remote and on-site trainings for new clients using the WinCan software. We manage a support ticket system and calls for general questions and help operating the software. WinCan™ was the original pipe inspection and asset management software when it entered the market 20 years ago. Today, it’s the most trusted pipeline software brand worldwide, thanks to continuous innovation and exceptional support. WinCan™ transforms raw inspection data into the intelligence municipalities and contractors need to make critical maintenance decisions. The software’s measurement tools help quantify defects, and sophisticated search capabilities filter observations by any combination of criteria. Its report generator automatically summarizes inspection findings using a standard or user-defined template. Native support for GIS mapping, cloud deployment, side-scanning and 3D are among WinCan’s™ most innovative features.

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Mooresville North Carolina

Helped learn and develop CS database for technical issues with company devices they sold to consumers. Moved on to Internet Marketing interacting with customers through social media and newsletter outreach. Set up the Internet Marketing team to take over as I moved on to Content Creation and Search Engine Optimization and maintaining e-commerce site back-end. Promoted to e-commerce Project Manager. Managed personal deadlines and efficiency throughout the company and my department to complete projects. Overseen all Technical Support and e-commerce based projects.

Concord North Carolina

• Maintained customer/client relations as an analyst and account executive.• Gained proficiency in Microsoft Office Suite, including Excel, Word and Powerpoint.• Pitched new advertisements to radio and television stations as pay per inquiry.• Monitored program success and maintained communication to guarantee mutual earnings were optimal.

Concord North Carolina

• Learned to assist customers over the phone with technical issues. Resolving networking and minor computer issues to resolve connectivity issues. • Gained proficiency in customer management software, technical support systems and network setups and support.• Created and improved customer relationships providing support and sales recommendations.

Matthews North Carolina

• Began assisting customers and actively listening to recommend appropriate upsells and ensure customer satisfaction and loyalty.• Worked with a team to create and maintain focal sales displays.• Trained new hires and cross trained sales associates to ensure that customer experience was uniform.• Cross trained in installs and Tech support to offer customers in store assistance.• Maintained floor schedules and responsibilities.