I develop and implement targeted sales strategies that drive business growth and client satisfaction. Skilled in managing sales inquiries and providing accurate, timely responses, I build strong client relationships and identify new opportunities through market research and trend analysis. Leveraging my network and established industry contacts, I proactively bring in new business while managing corporate and private event bookings, consistently up-selling and following up to secure sales. I maintain precise records through CRM systems, ensuring customer data is current and accessible. By coordinating closely with both operations and marketing, I create seamless events from start to finish, leaving clients with an exceptional experience and fostering lasting loyalty.

Experienced Social Media Manager with a strong background in developing and executing impactful campaigns across various blockchain and crypto projects. I led social media strategy for MetaRace, a blockchain game, where I created engaging content and coordinated community events to boost user interaction and brand loyalty. For L$HIT, a meme coin project, I implemented viral marketing techniques, leveraging humor and pop culture to build a dedicated following across Twitter and Discord. My work with HorseHead, a Solana-based project, involved fostering a community of early adopters and driving project awareness through strategic content and collaboration with influencers in the Solana ecosystem. With Caduceus, a Layer 1 blockchain, I developed thought leadership campaigns and technical content to establish authority and educate users on blockchain fundamentals, boosting engagement on Twitter and LinkedIn. Finally, at VertexLabs, the parent company, I coordinated cross-project campaigns, ensuring brand consistency and overseeing content that aligned with company goals across various blockchain ventures. My experience combines creative social media strategy, campaign management, and deep knowledge of the blockchain space, making me a valuable asset in driving brand growth and user engagement.

As a Transaction Monitoring Specialist at WorldRemit, I played a dual role in Customer Care and Transaction Monitoring, ensuring exceptional service and compliance across a global client base. I handled inquiries on transactions through phone, email, and chat, delivering prompt and accurate responses while guiding customers on WorldRemit products. My responsibilities included screening and verifying customer identification, reviewing transactions, and identifying potential suspicious activity to uphold regulatory standards. I conducted in-depth research on unusual or questionable transactions, monitored transaction flow, and executed secure releases. Fluent in both written and spoken English, I demonstrated a high attention to detail and strong communication skills, allowing me to work effectively across diverse cultural contexts. I maintained fast, accurate data entry and was proficient in Microsoft Office, contributing to my ability to provide seamless, reliable support to WorldRemit's worldwide customer base.