Johnny G Email and Phone Number

Digital Banking/Universal Banking Implementations

• Partner with various teams to understand business requirements and then configure and engineer virtual banking software in order to upgrade the platform of numerous financial institutions with 5K-70K users and $100 Million - $3 Billion in assets. (Voice, Desktop, and Mobile Banking)• Modify software as necessary which includes: changing scripts, reviewing application logs, making modifications in database tables via SQL, as well as modifying .bat; .config; .py; .html and other files as necessary to optimize the client’s production environment. • Problem solve routine to complex issues working closely with other teams to ensure client satisfaction. Troubleshoot and resolve code defects, product configurations, networking, third party communications, hardware configurations, and other issues commonly encountered in a network environment. Provide Level 2 and 3 support to other team members

• Provide software support to our Skyward customers via telephone, email, Webex and creation of slide tutorials. Provide software training to large groups in a hands-on classroom environment, one-on-one, and via Webex.• Develop, tutorialize and conduct software presentations at user conferences and at regional training seminars. Trouble-shoot, document, and resolve software defects.

• Provided broad base of financial and credit services with the goals of acquiring 100% of the customers' business.• Used profiling analysis tools to identify cross-sell opportunities, made outbound sales calls, and visit local businesses to increase product per customer ratio from 4:1 to 6:1.• Proven sales and customer service experience in a fast paced retail banking environment.• Reached out into the community by placing outbound phone calls to existing clients, visiting businesses, conducting educational seminars, and being active in the community. Trained, assisted and coached tellers in identifying product recommendations by matching bank products and services with customer needs. • Conducted random teller audits. Responsible for wires, balancing of vault as well as coin machine, account maintenance, entrance to safety deposit boxes, placing check orders, fee reversals, various bank reports, opening and closing facilities.

Teaching assistant for Economics as well as Accounting undergraduate courses.Grade homework, quizzes, tests, projects and provide supplemental instruction to students outside of class.

• Developed, maintained and grew a portfolio of personal and business relationships, including all types of depository services, with emphasis on sales activities including loans, lines of credit, credit cards, CDs, IRA roll-overs, and other services. Focused on acquiring new accounts, maintain existing relationships, and cross-selling to current customers.• Created and maintained teller schedule. Created and generated forecast reports. Opened and closed bank facilities. Took deposits, sold cashiers checks, money orders, credit card cash advances, account withdrawals, loan payments, TT&L payments. Proficient in all teller, vault, ATM and balancing functions.

- Provided, prompt, effective, and courteous customer service to internal and external customers in regards to DDAs, loans, CDs, IRAs, personal lines of credit, and online banking. - Provided a wide range of service such as: address changes, check orders, stop payments, account closings, transfers, refunds, accountretention, and cross-selling other Frost products and services.