Accomplished service management professional skilled in building high-performing operational teams. Leads by example to motivate and engage driven staff for continued KPI achievement. Experienced Service Delivery Manager with demonstrated ability to successfully manage services that exceed customer expectations. Skilled in change management, problem solving and staff development.
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Assistant To The ManagerHomefectionery Limited Oct 2023 - PresentDhaka, Bangladesh# Analyzed operational metrics to identify areas for improvement and plan strategic action.# Trained and developed customer care advisors to upskill teams and grow performance and productivity.Monitored inbound communication flows against staffing levels for timelycustomer response and issue resolution.# Prioritized high-value tasks by understanding team cultures and assigning projects based on skills and knowledge. -
ManagerCookups May 2018 - Sep 2022BangladeshMy objective is to acquire a career that corresponds to my ongoing current position. Moreover, I am ready and will try my absolute best to gain the knowledge and experience necessary for any job sector. In addition, I am a self-dependent and self-motivated person due to which I can do any job which will be handed on to me. Plus, I am very serious, organized, responsible and energetic, who is willing to work within your team. Therefore, I hope for the best and make the best use of it. -
Senior Executive OperationsCookups Technologies May 2017 - Apr 2019Bangladesh -
Executive Customer ServiceGadget Gang 7 Apr 2016 - Oct 2016Dhaka, BangladeshDuties/Responsibilities:Customer ServiceAccounts and Business Development
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Executive Trainer For Pos Operator.Aci Logistics Limited (Shwapno) Feb 2015 - Mar 2016Dhaka, BangladeshArea of Expertise:Cash Management (0.3 yr), Face-to-Face Customer Support (0.3 yr)Duties/Responsibilities:TrainingPoint of Sales (POS)Sales
Frequently Asked Questions about Johnny Gomes
What company does Johnny Gomes work for?
Johnny Gomes works for Homefectionery Limited
What is Johnny Gomes's role at the current company?
Johnny Gomes's current role is Assistant Manager.
What schools did Johnny Gomes attend?
Johnny Gomes attended Amtras, Bims, Saint Jude's International School.
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Johnny Gomes
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