KPI Metric Oversight: Ensured all KPI metrics were met across inbound, outbound, and site-wide operations, maintaining high standards of performance and efficiency.Manager Training and Development: Designed and implemented training programs to align managers with building goals and optimize shift plan execution, leading to enhanced team performance and goal attainment.Emergency Management and Collaboration: Served as the point of contact (POC) for escalations and emergencies, coordinating with departments such as PXT, Safety, and Learning to resolve issues promptly and ensure operational continuity.Cross-functional Collaboration: Collaborated effectively with stakeholders to address concerns and implement improvements, fostering a collaborative environment focused on continuous improvement and operational excellence.

Implemented Safety Enhancements: Led a project to install power drops costing $17,750, enhancing dock safety for all associates. Achieved a year-to-date SLI score of 3%.Operational Efficiency: Executed network-wide job rotation project, including real-time notification system via webhook for associate time thresholds. Reduced injuries and improved site compliance rates: Central (85%), Northeast (87%), Southwest (93%).Mergers & Collaborations: Orchestrated successful merger of sites KRB1 and LGB5, collaborating across multiple departments to ensure timely execution of ASANA action items. Managed vendor relationships and optimized logistical operations, including parking allocation during peak periods.Cost Optimization: Partnered in rolling out the glove scanner project, leveraging Asana for efficient task management. Achieved significant cost savings of $138,320 annually by reducing shift hours.

Floor Health Oversight: Oversaw floor health for FAT1, coaching amnesty responders to effectively respond to andons and maintain clear floor communication. Consistently achieved 91% floor health and kept all AR floors within 4-5% pod gaps.Process Improvement: Implemented enhanced steps in the amnesty process focusing on station add backs, resulting in a 10% increase in find rate (from 50% to 60%) for FAT1.Team Leadership: Managed and coached a team of 30 associates in the pick process, elevating team rates from 290 UPH to 320 UPH through proactive engagement and barrier identification.Operational Support: Assisted CAP department in achieving record numbers during prime week and peak 2020. Supported operations management in overcoming barriers and optimizing staffing for a successful start, contributing to FAT1 hitting 3 million unit days.

Training Program Execution: Executed daily audits on ambassadors to ensure adherence to training standards, resulting in consistent training up to network standards.Efficient Onboarding: Successfully onboarded 30 associates per week and implemented new training processes for social distancing. Kept ambassadors updated daily on new training protocols, ensuring compliance and safety.Process Improvement: Implemented a step into the process map visual training for order picker practical, emphasizing netting closure from the start of driving. Achieved a 27% reduction in PIT incidents and injuries related to cage netting by integrating this step early in training.

Safety-Driven Truck Operator: Operated powered industrial trucks while strictly adhering to safety regulations, maintaining a clean driving record throughout employment.High-Performance Picker: Successfully pulled items from bins based on specific criteria (number, size, color, quality, quantity), consistently achieving performance rates in the 90th percentile.Team Leadership in Trans-Out: Organized and led a team of 8 in the Trans-Out department, utilizing FC Research and Move Items Application to ensure accurate item placement for efficient shipping. Reduced dwell time and ensured timely loading before crucial pull times.Problem Solver and Quality Assurance: Assisted the outbound department by proactively addressing issues such as pulling items before crucial times, resolving rejected or missed items, submitting trouble tickets for inventory discrepancies, and conducting thorough bin investigations. Provided coaching to improve picker performance and compliance.Learning Ambassador: Contributed to the learning department as a learning ambassador, facilitating the onboarding of new hires. Ensured new hires were well-versed in Amazon’s policies, work ethics, safety protocols, and quality standards, while providing comprehensive training on the outbound pick process.

Efficient Mail Organization: Organized mail and parcels meticulously according to proper addresses, resulting in commendation for outstanding delivery performance.Delivery Confirmation: Successfully obtained signatures to confirm delivery of registered, certified, and insured mail, maintaining a flawless record with zero service-related complaints.Customer Service Excellence: Assisted customers with delivery inquiries and outgoing mail, consistently achieving high customer satisfaction and trust poll ratings of 85% and higher.

Website Design: Designed and implemented a user-friendly website using Microsoft SharePoint Online for the Business Optimization Department. Facilitated easier access to information and streamlined file storage, enhancing team productivity.Newsletter Development: Developed a quarterly newsletter using Microsoft Publisher to showcase team successes, highlight important dates, and communicate the manager’s vision. Provided up-to-date information exclusively for the Business Optimization Department, fostering team cohesion and alignment.Document Organization and Editing: Organized ambulatory files using Microsoft Word, focusing on grammar, syntax, and comprehension errors. Achieved significant error reduction and efficiency gains by converting files to PDF format, ensuring consistency and accuracy.

Integrated System Design: Orchestrated the design and implementation of an integrated system at Del Taco, incorporating new quality and quantity control measures. Revised the training program for new hires to enhance skill development and operational consistency.Operational Performance Improvement: Achieved remarkable results including a 67% decrease in speed of service, 20% reduction in quantity loss, and a 12% increase in profits. Recognized as one of the fastest and top-rated customer service stores among all Del Taco locations.Employee Engagement Initiatives: Implemented and managed an employee gratitude program aimed at fostering accountability and team cohesion. Successfully boosted morale and enhanced employee retention rates through strategic recognition and engagement efforts.