· Established and implemented business plans, solutions and carried out regular business reviews, identifying client needs.· Executed a structured salon contact plan, integrating the e-visit, blended selling and online/offline route to Market strategy.· Established and delivered education plans in all accounts, ensuring the highest expertise of salon staff in using and recommending products and services. · Executed the regional conquest strategy focusing on winning specific targeted doors, spending 50% of my time on conquest then expanding the salon business and in turn PPD business· Originate, agree and implemented promotional and marketing activity designed to generate sales growth and meet brand objectives with a critical focus on a sell-out approach for the salon partner· Accurately forecasted territory turnover and built comprehensive risk plans in the event of short forecast Vs target· Achieved targets for event occupancy within all education project offering and create full 360 pro advocacy plan to increase customer and consumer awareness· Established and maintained a hairdressing community, enabling me along with the Irish direct team to retain and develop in key account salons establishing strong professional relationships with focus being placed on winning new business and talent focusing constantly increasing your education reach and increasing engagement across O+O education activities.· Led, coached and developed a regional freelance education and local artistic team, to maximize their performance, promoting the highest standard of education delivery across Ireland.· Tracked and managed budget expenditure and drove income to balance the local P+L. Measured and monitor my freelance team of educators and artists fees and expenses in alignment with the given budget along with the agency affiliated with the group to manage the payroll.

· Leading bespoke educational seminars· Working collaboratively alongside studio and field educators · Working to KPIs and drive key focus per cycle · Hosting online seminars to deliver key brand information · Supporting and building relationships with guest artists· Supporting sales team to grow to collective business plan· Organising and prepare studio/rooms for events and seminars· Gaining vast amount of product knowledge and excelling my progression in this role.· Assisting studio leader on Gain Events

· Receive and process sales· Training incoming employees· NPS Agent of the quarter· Checking accuracy of orders· Establish Quotes and Managing Offers· Adhere to Quality & Compliance· Loyalty support & Customer retention· Product knowledge TV, Phone & Broadband· Troubleshooting & Technical Support· Issuing invoices & maintaining sales records· Billing & Retail Support· Objection handling· Meetings targets and KPIs· Maintaining Productivity · Adding Value to Products & Services· Building Rapport & Creating Trust· Compiling monthly sales reports · Adhering to GDPR standards

· “The Loft” Brand Creation and Development· Mananging customer experience· Providing a first class professional hairdressing services to valued clientele· Brand Ambassador for Bonacure, Fibreplex & Osis· Incorporated targets to increase sales· Stock Control· Diary Management · Staff Rosters · Sales/Service Promotions, Cross/Up-Selling · Staff Motivation · Researching Market Trends/New Products/Customer Needs· Administrator of all Social Media Platforms, Engagements and Campaigns· UK and Ireland Finalist, Denman Stage Star Competition· Event Planning· Human Resource · Able to work under my own initiative

· Customer Care for Sling TV (Dish Network)· Product knowledge including systems (Icepak, Salesforce, Cisco, Jabber, Sharepoint Lithium)· Troubleshooting· Objection handling· Customer Verification · Technical Support for Sling TV with Roku, Amazon, Nexus, PC, Mac, Xbox, Android, IOS devices.· Sales Support, upselling and cross promotion.· Loyalty support and Customer retention· Online Live Chat Support, managing up to 2 conversations simultaneously in real-time· Social Media engagement, maintaining Facebook & Twitter feeds.· Emails support responding to customers as accurately and informatively to avoid excess responses

· Incorporated targets to increase sales · Stock Control· Staff Rosters · Key Holder Duties · Sales/Service Promotions, Cross/Up-Selling · Researching Market Trends/New Products/Customer Needs· Main Administrator of social media platforms· Encouraged all staff and motivated them to their maximum potential in customer service· Able to work under my own initiative and work with the Owner in developing the business· All Aspects of Hairdressing, Blow-drying, Up styles, Colour, Cutting Highlighting Balayage (Schwarzkopf) etc.

· Cutting · Highlights, Foil, (Schwarzkopf BlondMe)· Colour Application Balayage Perm (Schwarzkopf)· Upstyles Blowdrying (curly, straight, body etc.) GHD Curls and Waves (Schwarzkopf Osis & BC Bonacure)· Excellent Knowledge of Theory· Welcoming customers & talking to them about their requirements. · Providing a first class professional hairdressing services to valued clientele. · Identifying customer needs· Supporting other salon members with their duties. · Studying a clients facial features and then advising them on the best hair style. · Up selling salon products and services to meet and exceed sales targets. · Flyering & promotional work where necessary to increase business. · Provoking customer loyalty through excellent customer service.