Responsibilities:• Provide level 2 support according to the established SLAs of Acquiring.• Assisted customers with technical issues and provided solutions using Zendesk• Worked closely with development and testing teams to troubleshoot and resolve product issues reported through Jira• Database analysis with Mysql • Managed website maintenance using WordPress and coding languages including HTML, CSS, and JavaScript. • Experience working with AWS serverless, infrastructure and development technologies.• API Gateway, S3, SQS, CLI, IAM, EC2, KMS, Cloud Watch.• Support experience in cloud-based SaaS applications• Setup and deployment of the latest product features by using Nginx • Configure and maintain the company DNS service with Cloudflare• Work as a part of an Agile team.• A strong understanding of CI/CD practices and modern development practices • Regular communication with internal and external stakeholders.

• Maintained the homepage and social media of restaurant (FB and IG) and keep it updated with new menu and images.• Maintained MYOB for accountant and input all invoices data into the system weekly• Responsible for the third-party delivery apps such as Uber Eats, DoorDash and Easi • Imported Loyalty programs to maintain the relationship with our royal customers• Installed and monitored the surveillance camera.• Maintained the cashier system.• Setup iPad for ordering and tracked the reservation details on it.• Manage training and development of a medium size kitchen team.• Ensure strict stock rotation and minimization of wastage.• Maintain high standards of cleanliness.• Set a positive example to all kitchen employees.• Completing kitchen rosters based on strengths and hourly forecasts.Key Achievements:• Appointed and deployed Quandoo restaurant booking system to replace the traditional paper booking, which increased the 30% of seating efficiency on the peak time and resulted in 25% income increased in a year • Rebuilt the reputation of restaurant by offered quality customer service and created new dishes which improved review marks on Google from 2.8 to 4.1 in 2 years

• Provided 1st/2nd level support for over 500 end users whom located at 4 different countries by remote or onsite.• Installed, configured, maintained and supported all servers within the network.• Performed network administration functions, create user accounts/permissions, reset passwords and administered group policies via AD.• Trouble shooting and root cause analysis for frequency incidents.• Delivered printing solutions and peripherals with different brands such as HP, Fuji Xerox and Canon.• Planned and carried out the local IT projects with chosen qualified vendor.• Supported significant IT projects' implementation and deployment with region teams.• Installed and maintained the security systems and surveillance cameras.Key Achievements:• Replaced antiquated POTS system with VoIP solution that saved $300/mo company-wide while increasing bandwidth and stabilizing connectivity between sites.

• Performed duties on team members' supervision and project/operations management.• Responsible for demands collection for internal projects and decided the balance between budget and feasibility.• Manager to qualify and selected proper supplier for planned projects and supervise the tech solution and production quality to ensure it done on site in terms of safety, quality and timing.• Keep functions and information updated to customers while project was processing.• Performed and monitored the project schedule, scope control, cost control, risk management and payment.• Responsible for the inspection after completion of the project and also provide the staffs training.• Ensure all contracts and payment done according to the company principle, file up relevant documents for project acceptance and handoverKey Achievements:● Oversaw $1 million high speed corporate DSL and IT room movement project to enable a fast visiting speed from external clients in a stable environment.● Fully responsible $0.5 million Auto Industry Dealer Management System (DMS) project to allow over 100 car dealers to manager/track their sales, parts, finance, inventory, components of running the dealership easily on this platform.

Technical Support/Maintenance Engineer The Royal Bank of Scotland (RBS)• Provide daily hardware/circuits/applications morning check to ensure normal business runs smoothly.• Played a key role to support up to 300 end-users from all over the China.• Installed and maintained the variety of servers and backup/restoration application.• Assisted to design and implement corporate network.• Performed monthly reports search and print for requested departments.• Participated IT projects' plan and implementation with local project team.Key Achievements:• Assisted in the Regional IT service team on the project which upgraded Outlook 2007 to 2010 and migrated the PST file for more than 300 end users in a short time