Johnny Holman Email and Phone Number

Interact with end users to obtain requirements for online forms needed by the department.Independently analyzes and develops all components of all Financial Management online forms utilizing current programming and HTML languages.Provides guidance and input to FM departments on form set-up to maximize end user experience and ensure ATI compliance.Troubleshoot and make necessary changes to online forms using web development tools, scripting languages and other related programming methods.Provide timely support to end users related to functionality of online forms. Provide support in facilitating the development and implementation of Financial Management applications.Configure new imaging applications within the imaging system software to allow staff to convert paper documents into electronic documents that can be retrieved through the imaging system software interface.Develop and run complex queries for users based on their specifications.Participate in project planning with others when necessary.Maintain FMIS inventory records.

-Contracted to the Federal Aviation Administration - Air Traffic Organization. Managed 50 technicians while Supporting over 40,000 customers with hardware and software issues 24/7.-Tracked staff performance and performed evaluation to ensure that Key performance Indicators match the Service Level Agreement.-Assisted with Quality Assurance and call monitoring to ensure that proper customer service was maintained.- Created new and/or updated Standard Operation Processes (SOP) and maintained in Remedy’s Knowledge Management database. -Selection and interview process as well as the termination process. -Acted as a point of technical and customer escalation. Talked and worked with vendors to maintain customer satisfaction. -Provided mentoring and training for new and seasoned technicians. -Administered several applications, created new account as well as password reset. -Acted as liaison between customers and internal support to assure accurate problem interpretation and resolution. -Queried report matrix to senior management as well as team members.

Lead Programmer, Developer, and client service representative on three software applications for the Federal Aviation Administration (FAA). Task lead, which includes timesheets submission, making sure that general discipline is maintained at the client's facility, and informing FAA client's of any issues.

Currently have Federal security clearance for this position http://fstna.awp.faa.gov/fstna/ Senior level Cold Fusion, SQL, MS SQL Server 2000 development and maintenance of Flight Standards Training Needs Assessment application for the FAATrouble-shooting application on a daily basis, facilitating users in the fieldUpdating SQL 7 database with enterprise manager and query analyzer, integrating SQL and Cold Fusion for dynamic database-driven online softwareDeveloping add-on components for the FSTNA software

Support clients with the decision support software, Financial Management, in activities such as: payer/provider contract development, report generation with queries in SQL/OLAP/IQ, account reconciliation of loaded G/L data, and hardware support and software functionality features issues. Duties included: coordination and distributions of software and updates, Quality assurance testing of product upgrades and patches, documentation of known bugs and fixes, client and staff training, Heat database administrator, and working closely with software developers and other matrix management team members.