Johnny Kirkpatrick Email & Phone Number

Raptor IT Solutions was establish to provide professional IT support for small to medium sized businesses. With technology constantly evolving it can be difficult for small businesses to stay on top of their IT infrastructure. By providing top notch IT Consulting and help desk we can help you resolve your issues before they become a high priority. We utilize industries best practices and workflow procedures to keep your focus on your company, and not on your technology. From your servers… Show more Raptor IT Solutions was establish to provide professional IT support for small to medium sized businesses. With technology constantly evolving it can be difficult for small businesses to stay on top of their IT infrastructure. By providing top notch IT Consulting and help desk we can help you resolve your issues before they become a high priority. We utilize industries best practices and workflow procedures to keep your focus on your company, and not on your technology. From your servers, networking equipment, computers, and mobile devices, we provide end-to-end solutions for all your technology needs. Show less

Dallas/Fort Worth Area

Campbell Texas

• Developed and implemented procedure manuals for employee training and development• Created product manufacturing processes to ensure consistency in parts being manufactured for customers• Established new quality control checklists and specifications that ensures parts meet or exceed customer expectations• Created product spec sheets, brochures, product price lists, business cards, and company website with online store to increase company revenue and visibility• Website search… Show more • Developed and implemented procedure manuals for employee training and development• Created product manufacturing processes to ensure consistency in parts being manufactured for customers• Established new quality control checklists and specifications that ensures parts meet or exceed customer expectations• Created product spec sheets, brochures, product price lists, business cards, and company website with online store to increase company revenue and visibility• Website search engine optimization (SEO) to move company website up in search engine searches• Responsible for interviewing, hiring, and terminating employees• Implemented electronic inventory management system that decreased overall operating costs in the areas of labor, facilities and logistics• Replaced manual time clock system with an electronic time clock system to minimize errors, reduce risk of fraud, and streamline the payroll process• Organized storage room and production area to increase employee productivity and efficiency• Installation and ongoing maintenance of Camera Security Systems Show less

Commerce Texas

• Collaborated with stakeholders to build computers that fit business and software needs• Provided help desk support for technology problems• Configured local area network and wireless networks• Collaborated with non-technical stakeholders to obtain buy-in and sign-off on projects• Integrated VoIP phones to work with company CRM system to log phone calls and pull up client information page to increase productivity• Data Backup and Recovery

Commerce, Texas

• Distributed software and files to workstations and user community• Ensured the anti-virus software was installed, properly configured, regularly updated, and worked properly on all PC and servers• Maintained servers and network hardware• Diagnosed and troubleshoot hardware failures• Liaising with external support agencies to resolve issues speedily• Maintained wired and wireless networks, desktop, server computers and peripheral equipment• Assessed and maintaining the… Show more • Distributed software and files to workstations and user community• Ensured the anti-virus software was installed, properly configured, regularly updated, and worked properly on all PC and servers• Maintained servers and network hardware• Diagnosed and troubleshoot hardware failures• Liaising with external support agencies to resolve issues speedily• Maintained wired and wireless networks, desktop, server computers and peripheral equipment• Assessed and maintaining the network topology• Provided technical support for hardware and software issues on all campuses• Worked with Windows Active Directory Security and Policies to manage users and computers• Used Microsoft Systems Center (SCCM) to reimage and maintain networked PCs Show less

Master'S Degree, Technology Management, Graduate Student

Activities and Societies: President of Student Government Association, Organization of Future Entrepreneurs, Member of Chancellors Student.

Bachelor Of Science (Bs), Computer Information Systems

Activities and Societies: Pi Kappa Alpha, Student Government Association, Alpha Lambda Delta, Alpha Chi, Phi Eta Sigma, Phi Pi Delta.