Johnny Lucero Email and Phone Number

PROFESSIONAL SUMMARY Customer-oriented Property Claims Adjuster, Call Center Trainer and skilled Client Relations advocate with Liberty Mutual Insurance for 20 years. I have vast experience in Insurance Servicing and Claims Handling. I bring a solid track record and experience coordinating with other adjusters and professionals to assess damages in a large loss environment. My record of accomplishments in large loss personal property specialist role include; Efficiently review personal property damages, accurately document and assess properties to determine damage levels, complete cost estimations and control liability. Skilled at balancing business and customer interests by fairly applying all policies. Claims Examiner and Producer with deep knowledge of the Insurance industry. Solid abilities in developing objectives and strategies to settle fire and water claims. Excellent skills compiling, coding, categorizing, and auditing information to process claims. I am an excellent communicator both verbally and in writing.In the year 2018 I was awarded the Prestigious Circle of Excellence Award only earned by 2% of employees with Liberty Mutual.I was instrumental and collaborated with the Management team in the development of Vendor Bill Review. This process was implemented company wide in 2020 for all adjusters to follow. To date this process has been a key factor in generating hundreds of thousands in savings on vendor invoice payouts. Highly developed skill set multitasking and with desktop management My work experience includes Coaching, Mentoring and onboarding of over 500 employees. Trained over 15 new hire classes for the Customer Service Position in the Phoenix call center.