Asist in the day to day by managing and triaging incoming tickets. Planning and training all new hires technologies as needed utilizing Azure and Intune.

Under the supervision of the Band Director, I am responsible for teach the students the proper technique and skills needed to compete in local Band and Color Guard competition Circuits. This includes Dance, Flag, Rifle, and Saber Props used to create color, shape, and texture to accompany the band and various soundtracks. The students also learn about responsibility, pride, team work, and perseverance.

Duties included: -Assisted in the management and maintenance of all computers, mobile devices, and peripherals on the Network. -Handle, Organize, and dispatch incoming requests and tickets. -Setup and tear down all requested media devices for presentations, web conferences, and phone conferences. -Setup new user accounts, new user workstations, and new user devices. -Troubleshoot, research, resolve and document issues with user programs and software. -Testing and installing of new software for the company. -Perform remote assistance to the outlining offices in the county. Perform daily, weekly, monthly, and yearly tasks. -Perform file recovery utilizing Veeam. -Monitor all virtualized servers with vSphere.

Duties included: -Assisted in the management and maintenance of all computers, mobile devices, and peripherals on the Network. -Handle, Organize, and dispatch incoming requests and tickets. -Setup and tear down all requested media devices for presentations, web conferences, and phone conferences. -Setup new user accounts, new user workstations, and new user devices. -Troubleshoot, research, resolve and document issues with user programs and software. -Testing and installing of new software for the company. -Perform remote assistance to the outlining offices in the county. Perform daily, weekly, monthly, and yearly tasks. -Perform file recovery utilizing Veeam. -Monitor all virtualized servers with vSphere.Achievements: -Created more efficient methods for troubleshooting an issue, installing newsoftware, and updating systems. -Implemented new mobile devices, as well as a web based management tool called AirWatch. -Trained a new hire in all duties above when current Supervisor retired in November 2016

Duties included: -Assisted in the management and maintenance of all computers, mobile devices, and peripherals on the Network. -Handle, Organize, and dispatch incoming requests and tickets. -Setup and tear down all requested media devices for presentations, web conferences, and phone conferences. -Setup new user accounts, new user workstations, and new user devices. -Troubleshoot, research, resolve and document issues with user programs and software. -Testing and installing of new software for the company. -Perform remote assistance to the outlining offices in the county. Perform daily, weekly, monthly, and yearly tasks. -Perform file recovery utilizing Veeam. -Monitor all virtualized servers with vSphere.Achievements: -New Mobile Device Management implementation with departments first mobile device. I was able to successfully implement new devices and software, while staying in the time frame required

Duties included: -Assisted in the management and maintenance of all computers, mobile devices, and peripherals on the Network. -Handle, Organize, and dispatch incoming requests and tickets. -Setup and tear down all requested media devices for presentations, web conferences, and phone conferences. -Setup new user accounts, new user workstations, and new user devices. -Troubleshoot, research, resolve and document issues with user programs and software. -Testing and installing of new software for the company. -Perform remote assistance to the outlining offices in the county. Perform daily, weekly, monthly, and yearly tasks. -Perform file recovery utilizing Veeam. -Monitor all virtualized servers with vSphere

Duties included: -Assisted in the management and maintenance of all computers, mobile devices, and peripherals on the Network. -Handle, Organize, and dispatch incoming requests and tickets. -Setup and tear down all requested media devices for presentations, web conferences, and phone conferences. -Setup new user accounts, new user workstations, and new user devices. -Troubleshoot, research, resolve and document issues with user programs and software. -Testing and installing of new software for the company. -Perform remote assistance to the outlining offices in the county. Perform daily, weekly, monthly, and yearly tasks. -Perform file recovery utilizing Veeam. -Monitor all virtualized servers with vSphere.

Duties included: -Assisted in the management and maintenance of all computers, mobile devices, and peripherals on the Network. -Handle incoming requests and tickets. -Setup and tear down all requested media devices for presentations, web conferences, and phone conferences. -Setup new user accounts, new user workstations, and new user devices. -Troubleshoot, research, resolve and document issues with user programs and software. -Testing and installing of new software for the company. -Perform remote assistance to the outlining offices in the county. Perform daily, weekly, monthly, and yearly tasks. Achievements: -Successfully setup, tested, and rolled out new computers for the entire department, roughly 100 new computers, in a two-month time frame.

I help manage and maintain the network as well as trouble shoot any issues with the users and servers. The Company specializes in Electric and Communications for both residential and commercial. With their new IT department, we now service computers and networks in both commercial and residential fields.

I helped in managing in computer maintanace, network configuration, and routine for all clients of the company. Traveled from Job site to job site to perform tasks.