Johnny Penner Email and Phone Number

Service Manager at MAA CEDAR PARK stewarding 494 units across two properties recently merged into one property. Responsible for full scale maintenance from preventative to restoration. Accomplish working with resources given between staff, abilities, vendors and budget to make the tenants feel valued and prioritizing safety of persons and property alongside customer satisfaction and living experience. Major technical abilities including but not limited to diagnosing and repair or replacement of hvac, electrical, plumbing, appliance, structural, equipment. Training maintenance staff. Working with vendors to prepare estimates, negotiate pricing and contracts, making purchase orders and insuring the work is completed per agreements. Abilities to turn apartments from any condition into move in ready working with a 4 day turn average. This includes painting, carpet cleaning and scheduling appropriate vendors to fill in gaps. Excelling in customer service and problem solving to create long term solutions for all problems. Attention to details, planning and scheduling from small scale goals, daily tasks to large scale projects and managing crisis including floods, power outages, inclement weather and incidents on property. Working on call 24/7 after hours responding to maintenance emergencies. Managing expense and capital budgets and working within a consignment program that leads to inventory management in shops. Shipping and receiving parts, materials and appliances. Maintaining a golf cart fleet for staff. EPA certified. CPO certified managing 2 pools. Assisting other properties within the company with maintenance support as able to in times of need crosstraining on different properties.

Combined experience starting as a groundskeeper, promoted to service representative, promoted to service technician across 2 properties.