Responsible for daily management of department duties including: allocating labor, leading meetings, assigning job duties, and communicating with outbound departments to labor share our associates. - Ensure successful area performance through tracking and reporting metrics.- Identify and address safety hazards within the work area, and participate in safety initiatives.- Independently assess all aspects of associate work performance and provide timely and detailed feedback.- Maintain a full understanding of workflow and daily production goals.

Customer obsessed, skilled at resolving inquiries from Operational Managers to train newly hired Amazon Associates. Excellent listener, who understands how to cultivate strong relationships. Outstanding reputation for resolving problems, improving associates quality and productivity as well as ensuring successful area performance through tracking, training, auditing and reporting. Ability to work in a fast paced team environment.- NOTABLE CONTRIBUTIONS- Increased safety at Amazon LAS7 by finding Hazmat items and escalating to the Area Manager for their removal.- Insisted on a higher customer obsession standard by supporting Outbound Department during their peak season record breaking 708,968 units processed within a 12 hour period to delight our customers with fast shipping.- Invented and Simplified a method by submitting completed work via Slack to improve communication and transparency with the Learning Team.- Coached and Developed 10 to 20 Amazon Associates daily by ARS Engagement audits.- Onboarded 280+ Amazon Associates presenting the Behind the Smile Program.- Onboarded and mentored 282 Amazon Associates in the past 5 months.- Staff management of up to 50 people.- Facilitate training material to new hires via presentation.- Coordinated training sessions based on site needs.- Owns tracking and providing post training debriefs to the site Ambassadors.- Worked with Area managers to decide a suitable level of support for Amazon Associates.- Added or removed Amazon Associates work permissions.- Performed Ambassador audits and provided feedback. - Track and report Learning labor hours.

Recruited to join the Operations Team and work collaboratory with Client Support, Product Management, and Development Teams. Supported the Managing Director and Operations Manager using multiple skills and learned modern business methods of an industry-leading business intelligence company.Key contributions:- Conducted research on Well Service Providers of over 1,000 API Well numbers in 3 different States to assist in product development and enhancement projects.- Wrote SQL queries using large data sets in multi-million-row databases and presented results Using Excel sheets to create status updates for management.- Created and maintained over 300 records in Salesforce CRM.- Assisted in communication with both Frontend and Backend development teams to track the process of product development.- Helped with administrative tasks and reporting of key metrics related to client feedback.