Store Operation Manager
• Mentored, coached, and trained staff on customer service techniques, product knowledge and operational procedures.• Monitored inventory levels, reordered supplies when necessary and maintained accurate records of all incoming and outgoing stock items.• Improved customer relationships by promptly and professionally resolving customer complaints.• Performed routine audits of store operations to pinpoint weaknesses and identify opportunities for enhancement.• Oversaw payroll operations such as handling timekeeping, vacation requests, overtime calculations, and other associated responsibilities.• Created efficiencies in daily operations.• Conducted team meeting celebrating performance and identifying and strategizing towards weekly objectives.
