Roles and Responsibilities:• Attractions & Ticketing Operations: Duty Manager in-charge of the smooth operations on the ground. Duties include deployment, briefing, leading and managing a team of staff to provide first-class visitor service and ensure prompt admission to attractions for visitors; crowd control; ensuring the safety of all visitors, attending to accidents and emergency in the Gardens; as well as assisting in VIP and VVIP visits, which includes local and international dignitaries and celebrities. Work closely with Marketing team on operational management of promotions and events; as well as the Events team to ensure smooth operations during internal and external events at the Gardens. Produce and provide product training for staff for every flower field change as well as for major events.• Cash Operations Manager: Oversee daily ticketing operations such as vault opening, issuing of operations float with a total of $40,000 daily and banking in daily sales collection of amount as much as $50,000 to $180,000 per day; liaising with Banks on weekly exchange; collation of daily sales Summary to Finance Department with report of daily sales and turnstile report; lead a team of cashiers to provide customer service and handle daily ticketing operational issues and complaints; work with Sales and Marketing department for promotions and Communications department for ticket and signage designs.Major achievements: • Pioneer team at GB to set-up the ticketing POS system and established the Standard Operations Procedure (SOP) for the ticketing team.• Handled the procuring of the POS system, ticket vendors and other necessary equipment required for the daily operations at the Gardens.• Established the SOP for admission control.• Trained new staff on technical support and customer service.

Roles and Responsibilities:• Oversee daily operations such as vault opening, issuing of operations float with a total of $25,000 daily and banking in daily sales collection of amount as much as $50,000 to $100,000 per day. Liaising with Banks on weekly exchange. • Collation of daily sales Summary to Finance Department with report of daily sales and turnstile report. • Lead the Front Office Team, which includes Cashiers and Guest Service Staff, to provide customer service such as problem solving; customers’ complaints and other daily operational issues faced in frontline operations. • To draft and check on customer feedback, monthly roster planning and attendance management. • Ensure smooth running of operations with other stakeholders such as Housekeeping, Security, and Landscaping.• Work closely with the Marketing department for marketing promotions by providing mechanics for promotions and events. • Coordinate with the Finance department with payment structure for advance ticket sales and also operation sales. • Oversee the Front Office Guest Services team on daily school bookings, VIP visits, events co-ordination and in-house program booking, including Dive and Swim Programmes.• To achieve the company’s charter on service delivery to meet all customers needs, expectation and delivery for both internal and external customer base.Major achievements: • Long Service Award (Ten years)

Roles and Responsibilities:• Responsible for the overseeing of the smooth running of day-to-day shop operations at G-Factory and Wisma Atria’s All Watches outlet, such as housekeeping, paperwork, merchandising and display, inventory control, staffing and training.• Leading the sales team to achieve sales target, executing and implementing service policies well as promotional activities.• Maintain and provide after-sales services to customers, including repairs, informing customers of latest models, and updating customers’ profiles in the database.Major achievements: • The pioneer set-up team for the first G-Factory (Casio) in Singapore.

Roles and Responsibilities:• Responsible for the overseeing of the smooth running of day-to-day shop operations at Hugo Boss and Replay Jeans & Co such as housekeeping, paperwork, merchandising and display, inventory control, staffing and training.• Lead the sales team to achieve sales target, executing and implementing service policies well as promotional activities.• Maintain and provide after-sales services to customers, including informing customers of latest season collections and updating customers’ profiles in the database.Major achievements: • Achieved monthly sales target of $100,000 on personal sales and shop target.